Customer Service Production Equipment

William Hawkins 678-***-****

*.****@*****.***

EXPERIENCE

Hellofresh, Newnan, GA — Maintenance

July 2021 - June 2024

Conducted routine maintenance tasks to ensure operational efficiency of production equipment and facilities

Performed troubleshooting and repairs on machinery, including conveyor systems, packaging equipment, minimizing downtime and maximizing production output

Conducted preventive maintenance schedules and documented maintenance activities to ensure compliance with safety and regulatory standards

Collaborated with cross-functional teams to address technical issues and improve overall equipment reliability

Trained new employees on equipment operation and safety protocols, contributing to team efficiency and knowledge transfer Owl, Decatur, GA — Supervisor

September 2012 - March 2020

Drove company vehicle responsibly daily, ensuring self and team safety to and from destinations

Oversees and instructs team (30) field operations, dispatches and agenda w/excellent verbal skills

Receives questions, researches issues and resolves problems w/sound independent judgment

Trains new hires on protocols and policies w/detail orientation for performance expectations

Communicates through written paperwork and submitting documents timely for records management

Verifies proper attire and licenses, Reviews/monitors employee’s DVI, mileage and reports

Tin Lizzy’s, Decatur, GA — Cook

July 2013 - June 2016

Prepares a variety of meals to order, handling food products & meat safely according to OSHA

Checks the quality/quantity of products and raw foods items to ensure standards are being met

Determines food’s presentations, in order to create appetizing, decorative, delicious displays

SKILLS

Account Management

Confidentiality Compliance

Time Management

Policies & Procedures

Diverse Communication

Relationship Development

Forklift

Electric Pallet Jack

Forklift Reach

AWARDS

Achievement - “Customer Service

Award(s)” - (2x’s)

Achievement - “Employee of

the Month” - (2x’s)

Communicates on diverse levels w/\managers, cooking staff and servers for order corrections

Recommends supplies, products, and food needed to ensure efficient operations & proper stock

EDUCATION

Franklin K. Lane Educational Campus, Brooklyn, New York

— High School Diploma

June 1987

Contact this candidate