Customer Service Agent
Resume:
Lequisha Williams
I am a highly resourceful customer service agent and sales expert with over a decade of success in each of these fields.
Experience
Education
March 2023 – Present
Services Consultant Progressive Insurance Company, Las Vegas, NV
Took inbound calls and serviced policies for multiple states
Added, deleted, and updated drivers, vehicles, and coverages
Used company guidelines to process cancellations, renewals, reinstatements, endorsements, and payments
Educated callers on Progressive products
September 2021 – February 2023
Member Services Representative AAA Life Insurance Company, Las Vegas, NV
Take high volume inbound calls
Make outbound calls
Process payments
Data entry
September 2020 – May 2021
Customer Service Associate SHAiR, Las Vegas, NV
Answered customer inquiries and complaints via Intercom chat
Used Salesforce to look up customer information
Helped draft company policies and best practices
Wrote stolen vehicle policies
Decided which vehicles to post on our platform
Sold benefits of listing and renting vehicles on SHAiR platform
October 2011 – March 2018
Account Specialist Enterprise Holdings, Las Vegas, NV
Handled inbound & outbound calls to resolve customer disputes
Made rental reservations for MetLife customers and processed payments
Collected on accounts receivable
Assisted Rental Replacement department to win 3 Exceptional Achievement Awards
October 2019 – March 2020
Realtor Wardley Real Estate, Las Vegas, NV
Assisted clients in buying, selling, and renting property
Wrote and submitted reasonable purchase offers for clients
Negotiated sales prices based on market value and research
El Dorado High School
Las Vegas, LV Graduated
UNLV
Las Vegas, NV BA Journalism
Skills
Problem Solving
Team Player
Customer Service
Flexibility
Adaptability
Positive Attitude
Conflict Resolution
Time Management
Microsoft Office Suite proficiency
Detail Oriented
Contact
Las Vegas, NV
*********@*****.***
Contact this candidate