Service Representative Customer

Trevonn Fields

*** ********** ***** *** ** johnson city, TN 37601 • ***********@*****.*** • 423-***-**** Education

Misericordia University Dallas,PA

Degree: Sport management Graduated: 05/20/2018

GPA: 3.5

Relevant Coursework

An in-depth study within the field of management. Proficiently researched, extracted, and applied many facets of workplace goal achievement, along with effective team building in reaching group goals. Educational Highlights

Successfully maintained a coveted spot on the Dean’s list between the years of 2015-2018. Virginia Episcopal school Lynchburg, VA

Graduated: 05/15/2014

Educational Highlights

Obtained a GPA of 3.6 during my tenure. Successfully maintained a coveted spot on the Dean’s list for all four years. Experience

Ballad Health Johnson city, TN

Patient Service Representative 08/2023 – 08/2024

Responsibilities

● Welcome and direct patients

● Field patient questions

● Assist patients with paperwork

● Manage patient complaints and feedback

● Supervise patient intake procedures

● Collect and verify patient information and

insurance coverage

● Manage written, verbal and electronic

communication

● Patient scheduling

● Coordinate clinic/office/ facility operations

● Payment/copayment collection

● Maintenance of patient charts and or

electronic health records.

● Proficient in Microsoft word, excel, typing,

writing, PowerPoint,

● Knowledgeable in using epic systems/ banking

systems

Express Employment Professionals Johnson City, TN

Recruiting specialist 02/2022 – 08/2023

Responsibilities

● I was a recruiting specialist for a staffing

agency

● Helped people find job

● Did interviews for the company

● Took inbound and outbound calls.

● Would go to job fair events

● Engaged in daily outside sales recruiting

throughout the community

Labconnect Johnson City, TN

Clinical trials materials handler 04/2021 — 02/2022 Responsibilities

● I was a scanner and boxer for the company

● I would help build shipper orders as well as

box/scan them

● Also checked to make sure each order was

correct.

● Would label the tubes

● Took on extra roles like building the containers etc Act/bank of America Johnson City, TN

Contractor/vendor 01/2021 — 04-2021

Responsibilities

● I worked as a customer service representative for Bank of America

● I dealt with customer service and credit card servicing.

● I de-escalate situation dealing with existing clients.

● Maintained relationships with vendors/clients

Fields Enterprises Remote

Independent Contractor 04/2020 — 12/2023

● Help drive sales and revenue online for dozens of companies.

● Help coach and mentor people on how to drive sales and revenue online for these companies.

● Travel to business conferences to learn how to develop my own business. Athlete Trainer Johnson city, TN

Personal Trainer 03/2019 — current

● I would train athletes for all different sports

● Would travel to learn from other trainers

● Trained athletes from all ages from middle school to college/professional athletes Leadership & Activities

Leadership Team development johnson city,TN

Independent contractor 12/2020– 12/2023

I have been in leadership ever since I have played sports. Every place I have worked I have been a leader in my position. Learned from successful entrepreneurs on how to conduct business the right way. I learned how to develop relationships with clients as well as business partners. I was able to teach people how to develop business. I believe skill sets can be developed no matter what the role is. As long as someone is willing to learn. I have always been willing to learn. Skills & Interests

● verbal, written, and nonverbal communication skills

● agility

● teamwork and collaboration

● willingness to learn

● problem-solving

● initiative

● ethics

● responsible

● Resilience

● leadership

● Negotiation

● time Management

● accountability

● Empathy

● conflict resolution

● self-Awareness

● stress management

Language:

● English

● A little bit of Spanish

Interests:

I am interested in learning and growing as a person. I enjoy learning new things. I love working with people and being able to grow professionally.

Contact this candidate