Customer Service Case Manager
Resume:
Lanikka Harris
Prog.Coor
Stockton, CA *****
*************@*****.***
I have great Customer Service Skills, I believe I am a asset to any company that hires me. I am a very hard worker,who takes work very serious. I have a great personality, and I'm very out going. My past accomplishments and great attitude made me the person I am today. I owe it to my grand mother,who imbedded in me strong work ethics. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Intensive Case Manager/ Program Coordinator/Supervisor Compassion Residio Services Inc.-Lodi, CA
May 2020 to Present
I Assist Homeless Veterans apply for all local, state and federal funding! Achieve there life time goals in assisting in job search, Medical care, and housing resources. I use my resources to permanently house them and end homelessness one day at a time.
Caregiver
Private-Stockton, CA
September 2016 to Present
I am the caretaker of a quad. I use a hoyer lift to put client in and out of her wheelchair. I take client to all appointments shopping and outings. I do all the grooming as well, bathing, shaving and changing under garments.
Warehouse Worker
Helping Hands-Stockton, CA
October 2015 to August 2017
Receiving all products. Sorted household and clothing items. Food handling and distribution as well. Customer Service Representative
Phatt chance community services-Oakland, CA
September 2011 to March 2012
Answering phones, schedule appointments,and pre screening clients for the program. Care Provider
Mellion Care home-Oakland, CA
January 2008 to October 2009
I did all the house work which included: cooking all meals, grooming the clients, making sure they took they medication. I used costumer service skills,answering phones, and scheduling appointments. Bagger/Stocker
Food Maxx-Oakland, CA
January 2007 to October 2008
I greeted customers, assisted customers with bagging,and stocked grocery's. Caregiver/Provider
Darrough Family Home-Oakland, CA
January 2005 to October 2006
Heavy house keeping, cooking and assisted clients with grooming. Education
Diploma in Math,Computers, Biology.
Vallejo skills center - Vallejo, CA
June 1996 to July 1998
High school diploma or GED
Skills
• Fluent in American sign language. (10+ years)
• Customer Care
• Call Center
• Customer Service
• Customer Support
• Caregiving
• Special Needs
• Senior Care
• Hoyer Lift
• Food Handling
• Food Preparation
• Meal Preparation
• Alzheimer's Care
• Dementia Care
• Home Care
• Computer skills
• Medication administration
• Microsoft Office
• Behavior management
• Developmental disabilities experience
• Care plans
• Case management
• English
• Cash handling
• Data collection
• Communication skills
• Senior care
• Dementia care
Assessments
Case management & social work — Completed
August 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Helping Hands Community Activist.
October 2014 to Present
We go out into the community and give them hope, Encouragement, and a hand up! Additional Information
I am a strong willed individual,who only wants the best out of life. I enjoy helping and empowering others.
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