Customer Service Representative

BRYAN COPPER

**** ********* ***** *****

Duluth, Georgia 30097

Cell 404-***-****

Email *************@*****.***

EDUCATION Morehouse College

BA Degree Major: Economics

Atlanta, GA

*/****

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented Warehouse Merchandiser with over 5 years of experience in logistics, customer service, and stock management. Proven ability to efficiently manage inventory, maintain safety regulations, and ensure optimal stock levels. Skilled in multitasking, problem-solving, and excellent communication.

Allstate, Remote

4/2016 – Present Remote Customer Service Representative

Assisted callers to achieve organizational goals and provided exceptional customer service

Obtained client information by answering telephone calls and addressing their inquiries

Compiled lists of potential clients to develop and expand the book of business

Informed clients of policies and procedures, ensuring clear communication

Quoted prices and credit terms to prepare sales contracts

Resolved caller issues quickly and thoroughly, enhancing customer satisfaction

United States Norfolk VA

5/2015 – 3/2016 Logistics Specialist

Oversaw repair and maintenance of various types of aircraft, including electrical systems

Observed all safety regulations when working in or near hazardous zones

Tracked personnel and supplies, ensuring efficient operations

Managed logistics and supply chain processes, optimizing inventory management

Sheraton Hotel, Atlanta GA

9/2013 – 8/2014 Bellman

Explained important features of guest rooms to travelers, including how to operate the TV remote, heating and cooling systems, Internet access, and locks

Provided guests with detailed information regarding hotel amenities, local attractions, nightlife, dining options, and concerts

Responded immediately to any guest requests or concerns and promptly resolved issues

Escorted guests to and from rooms and assisted with baggage, ensuring a smooth check-in and check-out process

Amazon Fulfillment Center, Lake Lanier GA

6/2010—7/2013 Warehouse Associate

Managed inventory levels and stock replenishment

Ensured accurate order picking and packing

Maintained a clean and safe work environment

Collaborated with team members to meet daily shipping goals

Skills

Customer Service: Exceptional communication and problem-solving skills

Logistics Management: Proficient in inventory management, supply chain optimization, and material handling

Teamwork: Collaborates effectively with team members to achieve common goals

Technical Proficiency: Skilled in operating various equipment and tools, including pallet jacks

Certifications Property & Casualty License, Georgia

CPR and First Aid Certification

Contact this candidate