Customer Service Office Manager

Patricia Ferguson *** Lyons Dr. NW **************@*****.***

Cell: 678-***-**** Rome Ga 30165

Professional Experience

Kroger; Atlanta Ga/Ceadertown Ga Oct 2019-Oct 2024

Grocery Clerk

Provided excellent customer service by assisting customers and management with product location, answering questions, and resolving issues promptly

Unpacked and displayed products attractively per store guidance.

Demonstrated strong teamwork by collaborating with colleagues to complete tasks and maintain store operations.

Globe Academy Charter School

Front Office Manager June 2014-Aug 2021

Assisted in overall daily functions of school (Staff 120+/Students 500+) per DeKalb County regulations., which included life saving Intruder, weather drill.

Developed, organized and maintained a filing system for 500+ students.

Mediated conflicts between staff, students, parents, administration when needed.

First contact for majority of school functions, needs, etc.

Ordered supplies for school.

Accounts receivable/payable for many items.

Ensured each student was provided a lunch daily.

Responsible for ensuring each student was dismissed and handed over to authorized adult per parents instructions daily.

State of Florida Guardian Ad Litem Prog; Pensacola Fl Oct 2004-July 2012

Legal Assistant

Managed caseload of over 7000 active/inactive cases.

Ensuring efficient organization and streamlining process for timely case progression.

Provided exceptional customer service to attorneys, case coordinators by preparing, organizing needed files on a daily, weekly bases for court.

Collaborated with a team of attorneys and case coordinators to achieve smooth case progression.

Buckhead Christian Ministry; Atl Ga Oct 2000-July 2003

Managed a 1.2 million budget for the Executive Director, resulting in cost savings.

Ensuring clients life-sustaining needs were met.

Developed strong interpersonal and communication skills through networking with VIP’s, Entrepreneurs and CEO”S, leading to successful partnerships. Entrusted financial accuracy and compliance by handling financial transactions and maintaining meticulous records.

Military Career

US Army 1979-1984

US Air Force Reserve…….1985-1987

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