Customer Service Representative
Resume:
John G. Ojeda
Jersey City, NJ *****
*************@*****.***
Customer Service Representative & Coordinator with over five years of diligent and metrics-driven experience solving customer service issues. Eager to expand my skill set and provide my services effectively. Property Manager - Public Storage
Jersey City, NJ / August 2023 - Present
● Provide regular reports and meet weekly with the District Manager to compare and align metrics.
● Compile and organize sensitive client information, ensuring accurate and complete rental agreements.
● Conduct training for new hires, instructing them on daily procedures and tasks.
● Demonstrate an in-depth knowledge of floorplans, pricing structures, and property orientation enhancing client interactions.
Site Store Manager - CubeSmart Self Storage
Hoboken, NJ / September 2022 - August 2023
● Oversaw customer interactions daily, ensuring personalized, friendly, and polite service.
● Conducted unit tours for potential prospects between two locations.
● Compiled and organized sensitive information, ensuring accurate and complete rental agreements.
● Demonstrated an in-depth knowledge of floorplans, pricing structures, and property orientation, enhancing client interactions.
Site Supervisor - OPS Security Group
Jersey City, NJ / September 2021 - September 2022
● Oversaw efficient package management, service requests, and amenity reservations for 150+ units.
● Maintained precise records of staff roster, time sheets, and crafted monthly employee schedules.
● Provided clear direction, motivating a culture of excellence to ensure a smooth operational flow.
● Managed all internal and external communications, handling phone calls and messages for property management.
Recruiting Coordinator - ENEL Green Power
Remote / New York, NY / September 2021 - July 2022
● Efficiently managed calendars and schedules for a team of recruiters, optimizing day-to-day recruiting activities.
● Conducted full-cycle recruitment for building engineering, software development, and cybersecurity teams.
● Successfully sourced candidates through online databases, contact lists, and networking for over 45+ requisitions.
Water park Lifeguard - DreamWorks American Dream
East Rutherford, NJ / September 2020 - June 2021
● Conducted vigilant monitoring of the waterpark area to ensure the safety of all patrons.
● Provided rapid and effective responses to emergencies, providing first aid / CPR when required.
● Actively participated in drills and training sessions to enhance overall safety standards.
● Collaborated with fellow lifeguards and emergency personnel to manage critical situations. Education
● High School Diploma
Awards & Certifications
● Team Lead of the Year 2021 - (OPS Security Group)
● First Aid / CPR / AED
● SORA License
Languages
● English / Spanish
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