Customer Service Office Assistant
Resume:
Jamie Herro
Madison, WI *****
**********@*******.***
Work Experience
Office Assistant
State Appraisal-Lake Mills, WI
March 2021 to August 2024
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Maintained confidentiality of sensitive information while handling employee records or company-related documents
• Managed office calendar/scheduling conflicts to optimize time management for executives
• Collaborated with IT department to troubleshoot technical issues related to office equipment/software
• Demonstrated strong attention to detail while proofreading documents/reports for accuracy Server
Rock Bottom Restaurant and Brewery-Milwaukee, WI
June 2017 to March 2020
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Server/Bartender
Applebee's-Oak Creek, WI
September 2013 to August 2017
• Provided exceptional customer service by taking orders, serving food and beverages, and ensuring guest satisfaction
• Efficiently prepared and served a variety of alcoholic and non-alcoholic beverages to patrons in a fast- paced environment
• Maintained cleanliness and organization of bar area, including restocking supplies and cleaning glassware
• Managed cash transactions accurately, handling payments and providing change to customers
• Assisted in training new waitstaff on restaurant procedures, menu knowledge, and customer service standards
Education
General Education
University of Wisconsin-Whitewater - Whitewater, WI September 2012 to 2014
High school diploma
Cuba City High School - Cuba City, WI
2008 to 2012
Skills
• Multitasking
• Serving Experience
• Bartending
• POS
• Organizational skills
• Time management
• Communication skills
• Customer service
• Cash Handling
• Food Handling
• Computer skills
• Data entry
• Restaurant Experience
• Attention to detail
• Software Troubleshooting
• Proofreading
• Calendar Management
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