Customer Service / Purchasing/ Delivery Driver

ERIKA KOHANSKY

Millville, NJ

********@*****.*** 856-***-****

S U M M A R Y

I am an experienced customer service and inventory management professional with over 10 years of expertise in diverse roles. I have proven ability to handle high-volume customer interactions, manage complex inventory systems, and ensure operational efficiency. I am proficient in accurate billing, scheduling, and order management. I am adept at problem solving, multi-tasking, and leading teams. I have a strong background in training, team support, and maintaining communication across departments to ensure seamless operations.

• Customer service focused • MS Word, Excel, PowerPoint • Inventory management • Keen attention to detail • Good organizational skills • Excellent communication skills • Strong leadership & training • Proficient in time management • Great interpersonal skills PROFESSIONAL E X P E R I E N C E

Customer Service Specialist - 2018 - 2019 Seldat Distribution - Burlington, NJ

• Ensured proper inventory count paperwork was accurately accounted for and directed to proper parties. • Entered orders for other customer service representatives.

• Assisted in small translations (Spanish/English) for office and warehouse personnel. • Provided backup support for the manager and all other office personnel as needed.

Inbounds Clerk - 2017 - 2017 Luccas Cold Storage - Vineland, NJ

• Arrived for the 4 AM shift and checked in delivery drivers, directing them to appropriate unload doors safely. • Assisted in scheduling deliveries and checking out outbound drivers safely and accurately. • Confirmed the accuracy of purchase orders and ensured all completed paperwork was accurate for warehouse processing.

Inventory Control Specialist - 2008 -2009 Composites One, LLC -Millville,NJ

• Ordered and maintained inventory worth up to $1,000,000, covering over 60 different hazmat and non-hazmat products for the distribution center. • Arranged purchase orders both domestically and internationally, ensuring compliance with hazardous materials shipping guidelines for cost-effective and timely delivery. • Responded to over 200 customer inquiries regarding products, maintaining stock levels, and bundling purchase orders when necessary. • Ensured the timely movement of products before expiration dates to prevent hazardous waste costs. • Handled and resolved customer product complaints in coordination with vendors. • Overseed costs’ and pricing in response to supplier price fluctuations due to industry changes. • Cross-referenced products based on supply and demand, cost, and quality considerations. • Maintained daily and timely communication with sales representatives and colleagues regarding customer stocking requirements, requests, prices, and complaints. • Conducted regional purchasing from two major suppliers, supporting nine other distribution centers. • Anticipated and addressed potential problems, discussing solutions during weekly and monthly meetings. • Completed monthly cycle counts to ensure inventory accuracy. Customer Service Representative - 2004 -2008 Composites One, LLC

• Handled customer calls and emailed requests and complaints, forwarding them to appropriate departments. • Established and kept a good rapport with customers, ensuring timely follow-up on all requests/complaints. • Scheduled orders for weekly deliveries and tracked delivery status with outside carriers. • Established new customer accounts.

• Retrieved Material Safety Data Sheets (MSDS) and technical data sheets for customers upon request and uploaded them into our computer systems when creating new part numbers/products.

• Completed customer quotes and maintained customer pricing structure amid various supplier price changes. • Communicated daily customer transactions verbally and in writing to the sales and inventory departments. • Lead group meetings with fellow employees to demonstrate the company's Integrity Service value program. • Accompanied sales representatives to meet with and tour customer facilities, discussing new opportunities. • Conducted initial training and observation of fellow employees. Guest Service Representative - 2002 - 2004 The Country Inn & Suites - Millville, NJ

• Entered and maintained reservations, including handling all special requests.

• Managed and updated group bookings, informing the sales and general manager of any changes. • Executed accurate billing for guests, groups, and business clientele.

• Ordered and maintained all office, housekeeping, and room supplies in accordance with company regulations, and distributed them accordingly. • Ordered materials for the hotel reading program and communicated those offers with clientele. • Ensured all customer needs and requests were met, and handled complaints professionally and promptly. • Assisted in housekeeping and breakfast departments as needed.

Manager/Accountant - 2000 - 2001 Kohansky's Furniture - Millville, NJ

• Answered phones, assisted customers, and arranged deliveries.

• Conducted weekly purchasing through auctions or vendors and set up new inventory. • Maintained a clean store area, and rearranged the showroom floor as needed.

• Performed light labor, cleaning, and crafting of select furniture.

• Fulfilled customer requests and handled complaints.

• Managed checking accounts, monthly bookkeeping, and weekly payroll.

• Developed and distributed advertisements and generated new sales ideas.

• Arranged small errands in coordination with sales deliveries. EDUCATION

Computer Science 2009 Rowan College of South Jersey – Cumberland Campus High School Diploma 2000 Millville Senior High School – Millville, NJ

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