Customer Service Store Manager

Richard Wright

Ocala, FL ***** 727-***-**** ********@****.***

Professional Summary

Experienced and results-driven assistant store manager with a proven track record of leading teams and exceeding sales targets in the home improvement industry. Adept at enhancing operational efficiency, optimizing store performance, and delivering exceptional customer service. Strong leadership, communication, and problem-solving skills to drive organizational success.

Experience

Lowe’s l Assistant Store Manager 2020-current

Assisted the store manager in day-to-day operations, including sales planning, employee supervision, and inventory management.

Managed scheduling, training, payroll, and development of up to 180 store associates to enhance customer service and operational efficiency.

Conducted regular audits to ensure compliance with company policies, procedures, and safety regulations.

Accessed, input, retrieved and interpreted information using applicable store computer systems including but not limited to Planogram and Microsoft Office.

Controlled and managed inventory while driving comp sales and average ticket growth.

Recognized and responded to seasonal changes within the store.

Was put in charge of multi-million-dollar store reset.

Lowe’s l Service Manager 2012-2020

Maintained safety standards for workplace environments.

Coached, mentored, and trained Customer Service Associates.

Determined root causes of customer issues to proactively improve customer service in the future.

Helped open a new store in Tarpon Springs, FL.

Accessed, input, retrieved and interpreted information using applicable store computer systems including but not limited to Planogram and Microsoft Office.

Independent contractor l Home remodeling 2004-2012

Utilized knowledge of materials, methods and the tools involved in construction and repair.

Performed kitchen, bathroom remodeling including flooring/tiling, interior/exterior painting, carpentry & drywall.

Met quality standards for services and evaluation of customer satisfaction.

Education

Glendale Community College, AZ l Associate’s Degree Graduated 1986

Major: Computer Science

Rose Hill High School, Kansas Graduated 1984

Skills & abilities

Leadership and team management

Sales revenue growth

Inventory control and management

Customer service satisfaction

Merchandising and display

Staff training and development

Problem-solving and decision-making

Operations optimization

Microsoft and Planogram proficiency

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