Support Specialist Customer

HENRY ROWE

469-***-**** ********@*******.***

CAREER OBJECTIVE

Seeking a position as a Customer Support Specialist in management with potential growth opportunities, where I can leverage my skills, experiences, and education to contribute to the company’s success.

SKILLS

Spanish – medium conversational & reading

Microsoft Office Suites

Customer Service of 10+ years

Conflict management

Organizational

Communication

Interpersonal skills

Adaptability

Attention to Detail

Collaboration

Telecommunication

Resourceful

EXPERIENCE

Care Advocate Employer Direct Healthcare Dallas, TX Sept 2023 – Mar 2024

Answered incoming calls from clients to assist them with resolution of their supplemental, non-emergent medical issues and procedures.

Financial Services Representative TD Ameritrade Westlake, TX Sept 2022 – Mar 2023

Answered incoming calls to assist clients with issues ranging from account balances to account security.

Maintained customer records using automated systems.

Referred unresolved customer grievances to designated departments for further investigation.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Service Representative AT&T Lubbock, TX Mar 1998 – Dec 2021

Answered incoming customer calls to assist them with their cellular account needs ranging from account maintenance to purchasing new equipment for their needs

Constructed Business customer T1 & T3 (High Speed Internet) orders

Assisted Small Business customers with account needs ranging from account maintenance to offering & selling products such as DIRECTV, cellular equipment, and Broadband & VOIP services.

EDUCATION

Bachelor of Science, Management Science

Southern Methodist University Lyle School of Engineering Dallas, TX

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