Customer Service Call Center

NANCY MONTGOMERY

**** ***** ****** ** **** WORTH, TEXAS 76133 · 817-***-****

**************@*****.***

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. EXPERIENCE

MAY 2019 - PRESENT

CALL CENTER AGENT, CARTER BLOODCARE

Customer Service

Make Outbound Calls

Schedule Appointments

Provide Detailed Information to Donors

MAY 2010 - JUNE 2018

COLLECTIONS SPECIALIST, BANK OF AMERICA

Worked in call center environment handling manual and automatically dialed outbound calls. Maintained a high volume of calls to meet demands of busy group. Set up drafts and processed immediate payments.

Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.

Collected on past due accounts with average 0-6 months delinquency. Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Contacted customers to collect outstanding payments via one-time or negotiated installments JULY 1989 - OCTOBER 2008

MATERIAL HANDLER, MOTOROLA

Monitored production schedule to ensure proper inventory levels. Received and unpacked shipments and new equipment as directed. Packed items into appropriate containers for shipment. Verified part Numbers and placed parts in appropriate shipping containers. EDUCATION

1983

HIGH SCHOOL DIPLOMA, DIAMOND HILL

2

SKILLS

Call center experience

Collections and payment processing

Repayment Planning structure

Delinquent Account management

Customer Service

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