Customer Service Administrative Assistant
Resume:
Erin Boyle
Office Administration
Nashua NH *****
***********@*****.***
Work Experience
Office Administrator/Receptionist
H&R Block - Dover, NH
December 2019 to Present
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/7e0fbf9c6e30aaafff49f4b09b3f1df2eed53dc074545cb7 Organizational Skills - Highly Proficient
Office Administrative Assistant
Patti Shaughnessy - Burlington, MA
January 2016 to October 2019
• Provide customer service by greeting clients, and answering and routing phone calls
• Provide administrative support to the real estate agent with organizing and filing documents
• Post property listings on social media and on Imprez Receptionist/Office Assistant
Chelmsford, MA
August 2019 to September 2019
temporary (1 month) assignment*
Customer Service Fit - Proficient
August 2019 to September 2019
September 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: https://share.indeedassessments.com/ share_to_profile/3dde99ae703b6e8cc8bd92ed4fe2c019eed53dc074545cb7 Personality: Customer Service Fit - Proficient
August 2019 Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ bd1b8287ed66e7a313cc3259aa7ecbdaeed53dc074545cb7
Customer Focus & Orientation - Proficient
Receptionist - Highly Proficient
August 2019 to August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/9f30749288b202266fc4df970b895c1feed53dc074545cb7 Receptionist - Proficient
August 2019 to August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/5b4deb439cddff7ace91de5b3369c365eed53dc074545cb7 Youth Program Counselor - Highly Proficient
August 2019 to August 2019
August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b15d264e42544cdc85b812472d421f2feed53dc074545cb7
Youth Program Counselor - Highly Proficient
August 2019 Leading, communicating with, and supporting youths. Full results: https://share.indeedassessments.com/ share_to_profile/9b3cfafff6935a4fa897532b80c65365eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Customer Service Manager (CSM)
Hands On Technology Transfer - Chelmsford, MA
April 2019 to July 2019
*temporary assignment*
• Provide customer service by greeting clients, and answering and routing phone calls
• Provide administrative support to the CEO including but not limited to organizing and filing documents
Expert
April 2019 to April 2019
April 2019 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/0176111c77d00e62dfcda4983e6e7860eed53dc074545cb7 Personality: Hard-Working - Expert
Customer Service Representative
Allen Medical Systems - Acton, MA
2018 to 2019
• Handle high volume workload with fast and accurate data entry for incoming purchase orders
• Enter phone, fax, and email orders in the ACCPAC Pro system
• File and confirm orders with customers in a timely manner
• Answer customer inquiries, locate resources for problem resolutions with best-option solutions, and provide customers with order status, product information and pricing
• Rotate Receptionist duties once a week, as well as assist with lunch coverage Office Manager
Office Manager - Westford, MA
2016 to 2016
to 2016
• Provide customer service to clients through scheduling appointments, answering telephone, email and in- person inquiries, and greet clients
• Work with the VA association to get qualified Veterans alternative pain management
• Organization and data entry of records and invoices
• Assisting the Acupuncturist with sanitizing beds/rooms for maximum efficiency
• Maintain a clean and aesthetically-pleasing office Phone Operator Representative
Staffing Now, Inc - Westford, MA
2016 to 2016
01886
Phone: 978-***-**** E-Mail: ***********@*****.*** Customer Service Representative
Cumberland Farms - Pepperell, MA
2013 to 2015
Westford, MA
• Provide a pleasant shopping experience through courteous, prompt, and efficient customer service
• Answering phone calls and assisting with inquiries
• Maintain a clean and stocked store through replenishing and attentiveness
• Assisting the Store Manager with proper execution of all store level merchandising and marketing programs
• Assist the Store Manager with training of new hires Receptionist/Main Pharmacy Technician
Chelmsford Animal Hospital - Chelmsford, MA
2010 to 2012
• Greet clients and check in and check-out patients
• Answer phones, routing calls and assist clients with questions or scheduling appointments
• Maintaining and organizing medical records and documents
• Providing and reviewing procedure cost estimates with clients
• Assist with animal restraint, vaccination prep/administration, and basic grooming Education
Associate
Skills
• Accpac (ERP system) (1 year)
• Avaya (8 years)
• Billing (3 years)
• Customer service (9 years)
• Customer support (10+ years)
• Data Entry (9 years)
• Employee resource group (1 year)
• EMR upkeep (7 years)
• Enterprise resource planning (1 year)
• ERP (2 years)
• Excel (2 years)
• Filing (10+ years)
• Invoicing (8 years)
• Linux (Less than 1 year)
• Microsoft office (8 years)
• Receptionist (9 years)
• Retail sales (9 years)
• Administrative Assistant
• Clerical
• Outlook
• Powerpoint
• Quickbooks
• Scheduling
• Accounting
• Marketing
• Organizational Skills
• Medical Terminology
• Microsoft Word
• Time Management
• Prior authorization required (7 years)
• EMR history of patient for MD or DVM (7 years)
• Veterinary Pharmacy Technician (6 years)
• Inventory Control (8 years)
• Multi-Line Phone System (6 years)
• Multimedia (10+ years)
• Oracle (1 year)
• Office Management (5 years)
• Typing
• ~75 WPM (10+ years)
• Software learning (10+ years)
• Administrative Support (6 years)
• Administrative Skills (7 years)
• Administrative Duties (7 years)
• Networking (8 years)
• Medical Records (8 years)
• Nanny (10+ years)
• Pet Sitting (8 years)
• At-home pet care (grooming, meds, anything) (8 years)
• Real Estate (4 years)
• Editing (10+ years)
• Clerical (8 years)
• Reports (8 years)
• Report Writing (8 years)
• Report Preparation (8 years)
• Report Writer (software) (1 year)
• Front Desk
• Front Office
• Office 365
• Office Admin
• Communication skills (10+ years)
• Bookkeeping
• Driving Experience (1 year)
• Management Experience (3 years)
• Managerial (3 years)
Assessments
Scheduling Skills — Highly Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: https://share.indeedassessments.com/ attempts/884387ed83ce7ecd8739e35035544ca5eed53dc074545cb7 Organizational Skills — Expert
April 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/attempts/ e4cd86ca51db3a8bcc5eb0f9fa25b0f2eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/7e0fbf9c6e30aaafff49f4b09b3f1df2eed53dc074545cb7 Receptionist — Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/5b4deb439cddff7ace91de5b3369c365eed53dc074545cb7 Youth Program Counselor — Highly Proficient
August 2019
Leading, communicating with, and supporting youths. Full results: https://share.indeedassessments.com/ share_to_profile/9b3cfafff6935a4fa897532b80c65365eed53dc074545cb7 Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/9f30749288b202266fc4df970b895c1feed53dc074545cb7 Personality: Customer Service Fit — Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ bd1b8287ed66e7a313cc3259aa7ecbdaeed53dc074545cb7
Working with MS Word Documents (Basic) — Highly Proficient June 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: https://share.indeedassessments.com/share_to_profile/ c35dff9cbfed606cdd57334d2e743dfceed53dc074545cb7
Personality: Hard-Working — Expert
October 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/8fa8900c0477492d51a32e3aac611cabeed53dc074545cb7 Personality: Customer Service Fit — Highly Proficient October 2019
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ ccbfb2aeb82012095b1e21dbcc1a5bc6eed53dc074545cb7
Written Communication — Proficient
December 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/ share_to_profile/372ccbca6e50eb2ede2f0dc75e31cccceed53dc074545cb7 Attention to Detail — Highly Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ e84df6e1056720ac0a55cf32c7e34b89eed53dc074545cb7
Medical Receptionist Skills — Highly Proficient
February 2020
Managing physician schedules and maintaining accurate patient records. Full results: https://share.indeedassessments.com/ share_to_profile/0520ed147ceba5a2b3dd233c594e6ea6eed53dc074545cb7 Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ e31516d1c009631506498b589710065aeed53dc074545cb7
Administrative Assistant — Proficient
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/3dde99ae703b6e8cc8bd92ed4fe2c019eed53dc074545cb7 Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b15d264e42544cdc85b812472d421f2feed53dc074545cb7
Administrative Assistant — Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/5ed858d9fd9c675a0fef8c06136ce50beed53dc074545cb7 Medical Terminology — Familiar
January 2020
Understanding and using medical terminology.
Full results: https://share.indeedassessments.com/ share_to_profile/3cb822b7d93b4129c2a43775f3d69ffaeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate