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Case Management Customer Service

Location:
New Hampshire
Posted:
September 28, 2024

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Resume:

Cathy Savvas-Jendrick

*** **** ******

Atkinson, NH 03811

Cell: 603-***-****

Email: *******@*****.***

Professional Summary:

Energetic, motivated RN with 25 years experience and skills providing exceptional care and advocacy for patients and families. My experience stems from UR/case management in IRF/LTACH setting, staff nursing, homecare field nursing, PPS coordinator, triage nursing and hospice care. These experiences and work ethics have skilled me in the care of adults with acute and chronic disease illness.

I would love the opportunity to interview via phone or in person. Thank you for taking my resume into consideration for transfer.

Skills:

Staff training/orientation

Preceptor

Successfully directing staff meetings

Efficient multi-tasker

Policy and procedure committee

Hospital emar committee

Customer service oriented

Organized

Adept at prioritizing/managing deadlines

Patient evaluation/intervention

Patient/family advocacy

Palliative care, Hospice care

Fluent in Greek.

Work History:

Element Care

12 Ingalls Court

Methuen, MA

December 2022-current

PACE nurse

Whittier Rehabilitation Hospital

145 Wardhill Avenue

Bradford, MA

July 2012-December 2022

Director of Utilization Review, Case management and Social Services.

Overseeing and managing six clinical support staff in patient care activities while maintaining a high level of staff morale and professionalism.

Conflict resolution. Hospital orientation presenter of HIPPA, Continuum of care, Abuse and neglect, Advanced directives and interpreter services.

Overseeing Medicare DRG according to ICD-10 codes (prospective payment). LTACH level of care and length of stay.

Contributed to successful department JCAHO accreditation.

JCAHO corrective action plan.

Interpreter Service Co-ordinator

Ensure HIPPA compliance. Maintaining department policies and procedures.

Providing concurrent clinical updates to managed care providers. Familiar with InterQual.

Managing overflow patient case load, of as many as ten. Which includes case management assessment, follow up appointments with specialists, building rapport with patient and family setting realistic discharge goals. Ensures appropriate community referrals for successful transition into community.

Liaison between patients and physicians to ensure patient and family comprehension of treatment plan.

Instruct patient and family members on proper discharge care.

Facilitator of weekly clinical rounds with physiatrist, PT, OT, SLP and MSW, as well as family team conferences when applicable.

Case Manager

September 2003-July 2012

Duties were similar to above in respect to case management. Case load varied between 17 and 20, depending on the volume of managed care accounts on hand.

PPS Co-ordinator

June 2001-September 2003 (position dissolved)

Medicare prospective payment. Admission/discharge assessments with FIM scores and ICD-9 codes, timely submission to Medicare.

Constellation Hospice

Newburyport, MA

October 2017-present

Hospice triage.

Whittier Home Health Care

145 Wardhill Ave

Bradford, MA

June 1999-March 2023

New employee orientation and training.

Perdiem Homecare Nursing and triage. SOC, recertification. ROC.

Servicing the Lakeview House community for 20 years, managing diabetes and insulin admin.

Providing quality nursing care to homebound patients.

References upon request.

Education:

1998 Simmons College Boston, MA

Bachelor of Science Nursing

Awards:

Penny Glenn award of most accomplished.

Certifications:

BLS CPR

Massachusetts and New Hampshire RN license

EMR experience:

Resmed

Matrix

Nextgen

Wellsky

Microsoft

Teams

Excel



Contact this candidate