Restaurant Manager Customer Service
Resume:
Emeterio Rodriguez
Houston, TX *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Professional Server
Killens Steakhouse - Pearland, TX
August 2023 to Present
Provide guests with exceptional service, upsell items on the Dinner and Wine Menu. Daily side work. Restaurant Manager
Sambuca - Houston, TX
April 2022 to July 2023
In charge of daily operations of restaurant. Go to the bank on a daily basis. In charge of hiring and training new employees. Work with Aloha POS systems. Prepare end of night reports for both Restaurant and Bar Restaurant Manager
Razzoo's Cajun Cafe - Stafford, TX
December 2021 to March 2022
Restaurant Manager at Razzoo's Cajun Cafe in Stafford,TX. In charge of scheduling, ordering and overall everyday operations. Ensure that every need of guest are exceeded resulting in guest satisfaction. Restaurant Manager
Moody Gardens, Inc. Resort and Attractions - Galveston, TX November 2018 to October 2021
In charge of daily operations of the restaurant and bar. Scheduling, ordering, hiring, inventory etc.. Restaurant Manager
Avenida Brazil Churrascaria Steakhouse - Houston, TX September 2017 to September 2018
In charge of daily operations from scheduling, ordering and assisting the General Manager. Touched all my tables to assist servers for guest total satisfaction. Professional Server
Killens Steakhouse - Pearland, TX
February 2009 to September 2017
Responsible in taking great care of all guests. Upsold everything from appetizers to entrees. Very familiar with extensive wine list. Performed various side duties such as opening and closing dining room. Other side duties included cleaning silverware, wine and water glasses. Education
Houston Community College in Hotel Management
HCC - Houston, TX
August 1998 to October 1999
Skills
• Leadership
• Serving
• Restaurant management
• Restaurant experience
• Complete knowledge of most POS systems such as Micros, Aloha, Squirrel, and Digital Dining.
• Bartending
• Supervising experience
• Sales
• Management
• Customer service
• OpenTable
• Upselling
• Kitchen Management Experience
• Food Safety
• Guest services
• Banquet experience
• Bussing
• Cash handling
• Catering
• Host/hostess experience
Certifications and Licenses
TABC Certification
October 2022 to October 2024
Harris County Food Handlers Permit
October 2022 to October 2024
ServSafe
Additional Information
References upon request
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