Front desk, concierge, security, administrator etc etc

MIGUEL GRANADOS

*** ** ** ****** ********** FL **009-CELL 305-***-**** HOME 954-***-**** -mail: ************@***.***

Professional Summary

I, Miguel, have been working for twenty-nine years performing, and promoting the best customer service, security, safety, loss prevention, ground security, safety and security at MIA and FLL airports and concierge service in residential and commercial buildings. With Training in Supervisor, Human Resources, Workers’ compensation, and Loss prevention, arm guard protection, safety supervisor, and assistant manager in different industries, as residential, and commercial buildings, warehouse access control, Airlines security and Airport Security, is looking to join an organization to grow together as part of the team.

Results-oriented

Client-focused

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Extremely organized

Self-motivated

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Team leadership

Process implemented

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Training and development

Multitask

The Peninsula Condominium Tower II at Gardens in Aventura.

Performing as a “Receiving manager” and hired to improve the quality of the service at the receiving area of the property, overseeing packages arrival, registration and delivery. Ensuring that packages are undamaged during the

process, enforcing that all paperwork for contractors are update and file, Promoting safety and security of the

facility when contractors are at work, Schedule freight elevator use and monitor the cleanliness of equipment and the facility. Enforce rules and regulation regarding parking and deliveries…

Bellini II Condominium at Williams Island FL, October 2013 – November 2021

Working as a concierge front desk, but also performing as security to promote safety and security in a new condominium with many phases of the building being implemented day to day. There were many issues that need to be addressed therefore my experience is playing a very Important role, helping management and also peers in hands on the job training.

Securitas Security Services at Fort Lauderdale FL, - Dec 2007 –August 2013

Worked as Security Supervisor at different account as CBS channel 4 and 33 News, where supervise security officers create working schedule and promoted and enforced clients’ regulations, and duties, respond to emergency situations when arise. I was transferred to Austin Texas and work in Applied Materials account as Public safety officer Supervisor, but returned to Miami Florida one year later and had worked at different accounts.

Airline Brokers - Coral Gables- Florida - March 2010 – February 2012

Supervising Charter’s flight to Cuba at Miami International airport, picking up paper work for the flight, setting up all the equipment at the assigned MIA counter, and coordinating with service companies; Also promoting the safety and security of the whole flight, closing counter on time to avoid deletes, assure all passengers' documents were checked and reviewed, and provide the final manifest to Airport authorities and Crew Captain.

PM SECURITY- Hialeah - Florida - August 2009 – March 2010

Hired as a supervisor to manage Miami Parking Authority Account. enforce all company policies and regulations, learn MPA activities and duties to train PM officers, visit and patrol garages and parking lots to assure officers comply with duties, take corrective actions, when officers do not perform according to MPA policies, serve as a liaison between MPA management and PM management., and report to MPA when maintenance is needed.

ALLEGIANT AIR- Miami Florida - June 2009 – November 2009

Ground Security Coordinator enforces federal airline security regulations designed to prevent the introduction of prohibited or illegal items on aircraft, either through catering or passenger carried items. The GSC works with the flight Security Coordinator and serve as a liaison for security service, and operational issues/concerns to include, but not limited to: ground, handling, catering, fueling, and customs. In addition GSC assists with inspection of persons and their accessible property; receive and inspect catering products as necessary; and assist with aircraft interior security inspections.

THE PALACE CONDOMINIUN AT BAL Harbor- March 1995 - August 2007

As a team leader enforced front desk responsibilities; supervise security and valet personnel on the weekends; enforce officers comply with patrolling common areas, report maintenance issues while patrolling, oversee front desk area to assure customer service response; training new employees in all duties including emergency response. In addition; enforce a sign-in and sign out security event log, perform concierge duties in weekends when necessary and assist residents when parcel arrives storage or delivering.

RIVERSIDE HOUSE – Federal Halfway House–Miami FL, June 2003 - July 2005

As Facility supervisor implement agency policies and procedures; serve as Duty officer and Weekend manager as assigned; recruit, hired, and orient new employees according with the organization standards; responsible to monitoring policies involving staff; assure staff members evaluations are performed with corrective actions; directly supervise Team members as indicated by the organizational chart; ensure Team members are training and compliance with SOW (statement of work); assure accountability of all residents (federal inmates) per agency policy; assure accurate agency records and logs are maintained; conduct daily periodic rooms, vehicles, and pat down searches; conduct urinalysis and alcohol breathalyzer as request by the program; conduct investigations when clients violate Riverside rules and regulations; monitor common areas for cleaning and room inspections are done in all shifts; assure supervision supplies forms and equipment are properly storage; assure that an organized courteous system for visitation is maintained; and request repairs and maintenance when need in the facility.

ABC DISTRIBUTING – Hialeah – Florida - October 1994 to June 2003

As Assistant manager, my job was to manage safety, security, loss prevention, and workers compensation issues. I created schedules, oversee timekeeping records, and approve overtime, delegate who conduct security, safety and accident investigations and issue reports; assure access control operated properly; handle work place violence incidents in coordination with Human Resources; organize security meetings, as well as safety meetings to create a safe workplace for the employees; assist Human Resources in investigations maintaining full confidentiality; organize, train, perform and supervise employee random searches; handle confidential information and documentation; provide assistance investigating employee injuries for Workers Compensation; implement OSHA and safety regulations; create and develop new strategies to reduce theft occurrences in the facility; and promote teamwork among employees.

EDUCATION

2006-2008 Miami Dade College, Miami Florida: Pursuing an Associate’s degree in Criminal Justice

1994-1999 Miami Dade Community College, Miami Florida: English as a Second Language.

1992-1994 Hallandale Adult Community Centers: English as a Second Language

SKILLS

Computer skills: Windows, Microsoft office word, and Excel

Bilingual: speaks, write and read English and Spanish.

CPR and First Aid training

Human Resources and Workers compensation training.

Florida licenses issues as “D.”, “G”, and CC...

Texas license as Public Safety Officer. (Expired)

Certify as home inspector by MDC

Dependable, honest, committed, hardworking, reliable, self-starter and ready to work.

REFERENCES

Excellent references available upon request.

Contact this candidate