Customer Service Support
Resume:
Kirby McCall
Customer Support Friendly!
Omaha, NE 68127
***************@*****.***
• Call center Customer support knowledge and experience over 2 years
• Inbound call friendly with some outbound experience
• Multi task
• Tech Savvy
• Up to date on latest software use
• Great Co-worker
• Motivated/energetic/positive
• Quick learner
Authorized to work in the US for any employer
Work Experience
Store Manager
Kwik Shop-Omaha, NE
June 2023 to Present
• Open and close store
• Daily paperwork ie. Invoices,reports, maintenance requests
• Financial manager
• Create store schedule, truck ordering and inventory
• Oversee shifts with 2+ people on shift
• Customer service
Customer Service Representative
Dial America-Omaha, NE
July 2022 to Present
• Currently making outbound calls to clients as a appointment specialist
• Setting appointments with providers
• HIPPA regulation
• Conducted customer service surveys
• Booked appointments for clients
Housekeeper
Kirby-"A Trusted Name"!-Omaha, NE
March 2022 to Present
I have been cleaning houses as a side job until I have found something more permanent and stable. Have been cleaning off and on for 6 months or so.
• Disinfected (area or item rooms bathrooms counters equipment)
• Washed dishes
• Took out trash
• Cleaned windows
Cashier/Customer Service
Kwik Shop-Omaha, NE
November 2022 to March 2023
Close store, help with truck unload and stock shelves.money management and inventory.customer friendly!
Customer Service Representative
i2c Inc-Omaha, NE
March 2021 to March 2022
• Inbound calls
• Financial customer support representative
• Fraud prevention agent
• Manage multi screen use
• Regulation E compliant
• Multi-task self efficient
Trade director/director of first impressions
ITEX-Omaha, NE
November 2020 to January 2021
Working under a director. I set appointments and help advertise trades with clients. Client directory can make up to 15-20 calls daily. Multitasking skills microsoft word and excel. Filing paperwork and taking clients orders and filling them. Setting reservations and following up with clients via phone and updating account information
Tech Support Agent
EMS Inc-Omaha, NE
February 2020 to April 2020
Helped assist customers over the phone either manually fix their underground sprinkler system and/or phone app errors related to the sprinkler system. Call center environment. Laid off due to coved. Shift Supervisor
Goodscents-Lincoln, NE
June 2018 to March 2019
Open and closing store. Cash and food handling. Food prep. truck inventory assistant manager
subway-Grand Island, NE
February 2012 to February 2017
Opening/ closing, cash handling and deposits,customer service, food handling Direct Support Professional
Mosaic-York, NE
July 2007 to March 2008
Passing of medication, assisted with daily living activities, transportation, grocery shopping assistance l, emotional support and financial guidance, daily activity reporting and logging Education
high school grad in General
York High school - York, NE
Skills
• customer service, logging invoices,money handling,loading and un loading truck,deposits (5 years)
• Shift Supervisor (9 years)
• Crew Member (10+ years)
• Team Member (10+ years)
• Food Service (10+ years)
• Food Handling
• Assistant Manager Experience
• POS
• Food Preparation
• Supervising Experience
• Technical Support
• Microsoft Windows
• Troubleshooting
• Desktop Support
• Network Support
• Microsoft Windows Server
• Load Balancing
• Network Monitoring
• Customer service
• English
• Microsoft Exchange
• Operating Systems
• Help Desk
• Communication skills
• Computer skills
• Organizational skills
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Working in customer sevice for the last 15 years great work history knowledgible hard working fast paced easy learner. Can work in a team setting or by myself. Take on leadership role and good attendance.
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