Administrative Assistant Case Manager
Resume:
Clarisol Yapor
Tarrytown, NY 10591
**********@*****.***
QUALIFICATIONS:
Extremely comfortable assisting customers over the phone while entering their information into the database
Comfortable assisting customers both over the phone and in person with a variety of issues
Very skilled with de-escalating scenarios with angry and upset customers
Fantastic communication skills with both internal team members and external customers
EXPERIENCE:
Choice of New York started October and was there for five months. I was a case manager to seven people which I’m not used to because I’m really used to 60 to 100 people Clients I work with.
We used to bring people food and shelter open it it
Fentin Goldman Turk & Davidoff LLP, White Plains, NY
October 2020– July 2021
Legal Administrative Assistant
Answered multiple console telephone system
Greeted and directed appointments, clients and office visitors
Composed, prepared, edited, and distributed correspondence and other department documents
Oversaw calendar maintenance and appointment scheduling
Arranged conference rooms and facilities for meetings as required
Filed documents to maintain an organized and efficient office environment
Created a filing system exclusively for all sensitive information used throughout the agency
Utilized excellent communication and customer service skills to visitors
Jesus Cachaya Law Firm, White Plains, NY October 2019– October 2020
Administrative Paralegal
Maintained consistent telephone and email communication with all clients
Assisted in handling heavy volume phone call throughout the course of the day
Performed online and offline research to assist attorneys in related casework
Managed attorney calendar and monitored court appearances
Managed proprietary databases of materials shared between counsel and client in insurance matters
Extensive fact checking, site checking, and general editing for briefs and other responsive pleadings
Maintained both paper and electronic filing systems
The Legal Aid Society, White Plains, NY October 2006–April 2017
Administrative Paralegal
Responded to a high volume of inbound customer inquiries requests; resolved issues efficiently and professionally
Provided effective and timely resolutions of a range of customer inquiries
Investigated reports of corporate integrity via email, phone or anonymous tip lines
Reviewed all documents, customer issues and litigation metrics
Kept and managed investigation files, completed attorney calendars, meetings/agendas
Conducted investigation interviews via phone, email, or other in person methods
BA in criminal justice graduated in 2009 December with a GPA of 4.0. Out of 4000 students I was chosen I was the smartest I was very proud of myself because I was pregnant at that time not anymore..
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