Customer Service Experience

Charles King'ori Mugo

LinkedIn +254********* I ************@*****.***

Summary

A highly organized and detail-oriented individual with a passion for problem-solving and customer service. Proven experience in fast-paced environments providing technical and customer support through various channels. Skilled communicator with a strong ability to collaborate effectively in a team setting. Eager to leverage strong analytical skills and adaptability to contribute to Lawhive's innovative customer experience solutions.

Skills

• Customer Service: Proficient in providing exceptional customer service via email, chat, and phone. Adept at troubleshooting issues, resolving inquiries, and exceeding client expectations.

• Communication: Demonstrated ability to communicate clearly and concisely both verbally and in writing.

• Problem-Solving: Skilled at identifying and resolving customer issues effectively and efficiently.

• Technical Skills: Proficient in diverse software applications and tools, with a strong foundation in web development technologies.

• Organization and Attention to Detail: Highly organized with a meticulous approach to ensuring accuracy and efficiency in all tasks.

• Teamwork: Proven ability to collaborate effectively within teams to achieve common goals.

• Learning Agility: Eager learner with a strong desire to stay updated on industry trends and adapt to new technologies.

Experience

Customer Service Representative (2012 - Present)

• Freelance Platforms (Remote) (e.g., Remotask) - Provided technical and non-technical support to clients via email and chat platforms. Resolved inquiries, troubleshooted issues, and ensured customer satisfaction.

• ADEC Kenya - Athi River, Machakos (2018 - 2024) - Fielded customer inquiries and concerns regarding financial matters, ensuring accurate and timely responses.

• MUM's Dine - Dandora, Nairobi (2012 - 2018) - Communicated effectively with customers to address issues and resolve complaints, maintaining a positive customer experience. Software Engineer (2020 - Present)

• Soundmax Technologies - Nairobi, Kenya (Aug 2020 - Present) - Collaborated with teams to deliver user-friendly solutions, contributing to the development and maintenance of dynamic websites.

• Kenya Airways: Fahari Aviation - Nairobi, Kenya (Aug 2022 - April 2023) - Developed and maintained front-end code, ensuring user-centric design and responsiveness. Education

• St. Paul's University - Nairobi, Kenya (2022) - Bachelor of Arts (Education and Human Psychology)

• Zalego Academy - Nairobi, Kenya (2017) - Diploma in Software Engineering Additional Information

• Bilingual in English and Swahili

• Strong time management and prioritization skills

• Passionate about innovation and technology

Referees

Dennis Korir

IT Facilitator

C.A.P. Youth Empowerment Institute

Tel: +254*********

*********@*****.***

Keneth Mwenda

***********@*****.***

Tel:+254*********

Morrine Maina

*******************@*****.***

Tel:+254*********

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