Penélope Yurithzya Ramos
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SUMMARY
Self-driven learner and customer-focused individual with excellent ability to assist a team and utilize strong communication to achieve goals, as well as problem solve. I excel in adapting to situations that typically involve creative based solutions while still maintaining a professional and empathetic demeanor and attributing to a positive environment for everybody.
EXPERIENCE
September 2023 -
Current
Perris, CA
Barista, Starbucks
●Gather materials at a station and assemble to restock them with standard ingredients that help inventory management on and off the floor in order to ensure the delivery of quality at a fast pace
●Promote new product features to customers in detail
●Assist a team to meet standard specifications and ensure a consistent performance
●Consistently clean all components of the store including the invisible components
●Handle multiple orders within a time frame, while maintaining consistent conversations with customers who want assistance
●Create customized drinks and connect with customers to personalize their product experience
●Maintained communication between customers and store partners while providing mobile orders
●Assisted other stores while they were low staffed and worked all functions that are needed
March 2023 –June 2023
Murrieta,CA
Store Associate, Aldi
●Manage and process sales transactions, interface with customers to provide high quality customer service
●Fulfill pick orders
●Rotate stock according to sell by dates and keep inventory fully stocked
●Meet standard time windows after every transaction
●Process money transactions and accurately count money till amount after every shift.
●Clean the store
●Lift and open heavy packages in extreme temperatures
August 2021 –February 2022
Upland CA
Store Associate, Target
●Inform existing guests about Target Redcard for credit purposes
●Completed online pick up orders and drive-up orders
Organized items in shopping bags in an ethical manner
EDUCATION
2021-2022
Mount San Antonio Community College / Walnut, CA
●Major: English
SKILLS
●Attentive
●Comprehensive
●Fast typer/ note taker
●Persistent
●Languages: Spanish, English, Japanese.
Certifications
●2019 Medical Assistant Certification
●2018 CPR Certification
●2021 Candle Making Practice
●2023 Bartender Certification