Customer Service On-Site

Education

Double Major: Psychology, and Social Behavior, & Criminology, Law, and Society

Double Minor: Cultural Diasporic Studies, and Business Management minor

Year of graduation June, 2017

Cumulative UCI GPA: 3.01

Deans Honors List: Winter 2014, Winter 2015, Fall 2015, Winter 2016

Experience

Book Nook/ Book Nook Tutor January 2021 – Present, Remote

Taught children the fundamentals or reading, word building, and reading comprehension through a tablet-based program, to assist students in 1-on-1 or small groups with reading and math intervention. Tutors provide both virtual and on-site structured instructional activities based on proven best practices for students in grades K-8 to partnering Local Education Agencies (“LEAs”).

California Expansion/ Executive Manager February 2018 - 2021 Fresno, Ca

Manage small group of Customer service representatives to update Already existing clients in various service areas. As well as conduction of administrative tasks. Run weekly closing and opening meetings. Demonstrate managerial task and conduct public speaking trainings.

Labor Union Scholar/ AFSCME International Harvard University Labor and Work Program Thurgood Marshall Foundation June 2016 – August 19, 2016 Boston, Mass & Philadelphia, PE & Washington D.C Instruct children classrooms with certified pediatric CPR teachers and staff as well as complete videography training and video blog biweekly. Maintain the same schedule as professional organizer leads in the union. Commit to the mission of the local union and strive to achieve all the union’s expectations of the campaign.

University of California Labor Intern/ AFSCME Local 3299 September 2016 – August 2017 Irvine, Ca

Work to build a student-labor solidarity organization on your campus. Develop and implement outreach to students, faculty, and the community. Assist with member and/or contract worker organizing through worksite visits, house visits, and phone calls. Help plan, coordinate, publicize, and run creative and escalating actions including pickets, rallies and direct actions.

PEER Educator/ UC Irvine Counseling Center May 2016 - June 2017 Irvine, Ca Participate in weekly training/supervision sessions; as well as collaborate with fellow Peers Educators to create and present interactive psychoeducational workshops to various student groups via various social media platforms. Assist staff with primary prevention outreach events

Freshman Edge Discussion Leader/ UC Irvine Summer Session May - September 2015 Irvine, Ca

Grade assignments, prepare lectures, facilitate class discussion groups twice a week, and attend all primary classroom lectures.

Facilities Maintenance Facilitator /UC Irvine Athletics July 2014 – August 2017 Irvine, Ca

Requisition supplies and equipment needed for cleaning and athletic venue maintenance duties. Monitor building security and safety by performing such tasks as locking doors after operating hours and monitor the primacies.

All-Star Camp & Extended Camp Counselor/ UC Irvine Athletics July 2014 – Present Irvine, Ca Taught the fundamentals of various sports to children ages 5-12 years old. Created mini sports curriculum and sports schedule to efficiently run the camp. Created a relaxing, mildly competitive atmosphere for the children; while emphasizing and teaching proper sportsmanship to the campers.

Student Housing Advisor/UC Irvine Administrative Services June 2014 – June 2015, Irvine, Ca Provide accurate information regarding on-campus and off-campus housing as well as general campus information while staffing the front desk of Housing Administrative Services. Screen incoming calls, correspondence, and requests for appointments on the basis of subject and person involved. Interact with prospective and incoming students, their families, and their friends by giving informatively comedic housing tours: introducing them to the University of California Irvine.

Skills Martial artist, Yogi, conversational polyglot, Pencil drawing, Microsoft, Public Speaking, PowerPoint, Excel, Customer Service, Leadership, Teamwork, Time Management, Cultural Competency

-Conversational: Portuguese, Spanish, American Sign Language, and Haitian Creole

Generational Studies Abroad Ambassador/ UC Irvine Study Abroad Center

C.H.A.M.P.S Peer Educator /Camus Assault and Resources & Education Office (CARE)

AVID Teacher’s Assistant/ Bullard High School

Capoeira Afro-Brazilian Martial Arts assistant// Irvine Batuque

Summer Undergraduate Researcher/ Undergraduate Research Opportunities Program – African diaspora & Public policy

UC Irvine Student Athlete/ Track & Field athlete (2014-2016)

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