Customer Service Experience

EXPERIENCE

EDUCATION

REFERENCES

EMMA STANLEY

206-***-**** ***************@*****.*** Seattle, WA 98103 With multiple years of customer service experience accrued while nishing my degree, I have developed strong interpersonal skills. I possess an unwavering willingness to learn, a sharp attention to detail, and pride myself on an excellent ability to collaborate. I am now seeking to advance my career and put these skills to use in a customer-facing position, aiming to make a positive impact in a new professional environment. SERVER

Cantina Monarca

Bellevue, WA

January 2023 - Present

Served as a concierge, managing guest relations and reservations for large parties, including handling emails and inquiries

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• Proactively monitor and address guest needs for an enhanced dining experience

• Worked all customer-facing roles as a bartender, server, and hostess

• Drive revenue through strategic upselling

Handle guest feedback and complaints in a professional and courteous manner, striving to resolve issues to guests' satisfaction

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• E ciently prioritize tasks to ensure a satisfactory guest experience BARTENDER/SERVER

The Club at Snoqualmie Ridge

Snoqualmie, WA

July 2022 - December 2022

• Created strong personal relationships with many members of the club

• Utilized customer assessment for personalized menu recommendations, optimizing their dining experience

• Opened the bar in a timely and e cient manner

• Kept the bar cleaned, stocked, and running smoothly BARTENDER, HOSTESS, SERVER

Server JOEY Bellevue

Bellevue, WA

August 2021 - March 2022

• Worked in a fast paced and high-volume environment while maintaining high quality service

• Created loyal clientele through good service and fun interactions

• Became a legally certi ed bartender and passed bartending test in under a week with no prior experience

• One of very few sta f to be cross trained in all three customer facing positions at establishment BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY

Washington State University, Pullman, WA, US

May 2023

LINKEDIN PROFILE

References available upon request

www.linkedin.com/in/emma-stanley-6369201a8

Contact this candidate