exceptional organizational skills and attention to detail.
Resume:
Felicia Arce
WASHING DISHES
*******.****@******.***
SHALIMAR SPORTS CENTER - INDIO, CA
FEBRUARY 2006 TO AUGUST 2006
MARRIOTT SHADOW RIDGE - PALM DESERT, CA
AUGUST 2004 TO AUGUST 2004
MORONGO CASINO, RESORT & SPA - CABAZON, CA MAY
2019 TO MARCH 2020
CJ FOODS MANUFACTURING CORP - BEAUMONT, CA JULY
2021 TO SEPTEMBER 2022
AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER
MANAGED ALL ASPECTS OF OUR HOTEL GUEST EXPERIENCE. ENSURING 100% GUEST-SATISFACTION FROM THE MOMENT GUESTS ARRIVE AT THE HOTEL UNTIL THEY CHECK OUT. IN CHARGE OF ALL INCOMING/OUTGOING CALLS AND MESSAGES, WAKE-UP CALLS INCLUDED.
• IMPROVING HIGHER LEVEL OF CUSTOMER SATISFACTION THROUGH MOTIVATED STAFF.
• ANSWERING 200+ PHONE LINES WITH EASE.
• FOCUSED ON PROVIDING EFFICIENT SERVICE. CREATING MEMORABLE EXPERIENCES BY MAKING ALL CUSTOMERS FEEL VALUED, WHILE DELIVERING HIGH-QUALITY SERVICE.
• MANAGE ALL ASPECTS OF SERVICE, WITH FRIENDLY AND WELCOMING ATTITUDE TOWARDS EVERYONE.
• BALANCED CASH BANK AND END OF THE DAY REPORTS.
• TOOK FOOD AND DRINK ORDERS
PERFORM THE CLEANING AND SANITIZING OF
FREEZER 1 AND PACKAGING EQUIPMENT.
INSURE THAT THE EQUIPMENT IS CLEAN AND DRY AT THE START OF PRODUCTION AND THAT IT PASSES THE PRE OPERATIONAL INSPECTION.
Work Experience
SERVER
STEWARDING
SANITATION WORKER
FRONT DESK AGENT / PBX OPERATOR
High school or equivalent
Office Manager/Account Service
Manager
Manager/Dispatch Manager/Customer
•CSR
• TYPING
• ENGLISH
• TELEPHONY
•MICROSOFT EXCEL
•CUSTOMER CARE
•MICROSOFT WORD
•MICROSOFT OFFICE
•PHONE ETIQUETTE
•ACTIVE DIRECTORY
•ADOBE PHOTOSHOP
•OFFICE EXPERIENCE
•MICROSOFT OUTLOOK
•CUSTOMER SERVICE
•CUSTOMER SUPPORT
•CLERICAL EXPERIENCE
•OFFICE MANAGEMENT
•MULTI-LINE PHONE SYSTEMS
•ADMINISTRATIVE EXPERIENCE
INDIO HIGH SCHOOL - INDIO, CA
1986 TO 1988
INTRA-NET CO - PALM DESERT, CA
MARCH 2000 TO MARCH 2000
ACQUIRED NEW ACCOUNTS/CLIENTS.
ASSISTED WITH TECHNICIAN SCHEDULING 24/7 DAILY.
PLAYED INSTRUMENTAL ROLE IN ACQUIRING STARBUCKS, WAL-MART, AND KMART ACCOUNTS.
•COMMUNICATIONS, CLIENT RELATIONSHIPS - CONSISTENTLY ENSURES THE TEAM PROVIDES THE CLIENT WITH ATTENTIVE, COURTEOUS, AND INFORMATIVE SERVICE. INTELLECTUAL ABILITY- ACCURATELY AND CONSISTENTLY FOLLOWS INSTRUCTIONS. CAN PROVIDE DIRECTIONS. PBX/ANSWERING 200+ CALLS, DISPATCH & TECHNICIAN SCHEDULING (2 YEARS)
BROUGHT ON BOARD TO REVAMP THE OLD FILING SYSTEM THAT WAS ALL ON PAPER. DEVELOPED AND IMPLEMENTED A NEW CUSTOMER (BUSINESS/RESIDENTIAL) DATABASE.
Skills
Education
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