Customer Service Representative
Resume:
MONJOA OLIVIA NDIVE
Middletown OH, 45044
************@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated and personable customer service representative with a proven track record of providing exceptional customer experiences. Seeking to leverage strong communication skills, empathy, and problem-solving abilities to contribute to the success of a customer-centric organization.
WORK EXPERIENCE
Customer Service Representative
GIFT OF LIFE CARE MIDDLETOWN, OH
2024 till current
Provide excellent customer service to clients daily via phone, email, and chat, maintaining a 90% satisfaction rating.
Resolve customer complaints, and provide effective solutions, reducing customer wait time.
Collaborate with internal teams to escalate technical issues and expedite problem resolution for clients.
Customer Service Representative
CAMEROON TELECOMMUNICATIONS (CAMTEL), YAOUNDE, CAMEROON
(242) 040 057 Coordinator
May 2015 – June 2019
Successfully resolved complex costumer inquiries and complaints, ensuring high levels of customer satisfaction
Contribute to process improvements and team efficiency
Maintain accurate costumer records and data
Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Provide accurate information regarding products, services and policies
Maintain detail records of customer interactions, transaction and feedback
Monitor customer satisfaction and provide feedback to management for continuous improvement
Participate in training session to stay updated on product knowledge and customer service best practices
LIMBE CITY COUNCIL, SOUTH WEST REGION, CAMEROON
Senior Translator, October 2019 – December 2023
Language Combination – French (Source Language) and English (Target Language)
Experience in variety of official legal documents including contracts, internal company regulations, circulars, business letters, projects on town planning and environment
Provided translation services in over 6,000 words project on Waste Management and Civil Protection Policy
Translation services in over 3,500 words project on International Decentralized Cooperation.
SKILLS
Knowledge of good team spirit and customer service relationships both at school and work environments
Knowledge of written and spoken English and French languages
Excellent communication and time management skills
Strong presentation skills
Knowledge of Microsoft Word, Excel and PowerPoint Presentation
Knowledge in the use of Computer Assisted Translation Tools –SDL Trados Studio, Wordfast.
EDUCATION
2014 University of Yaounde I, Yaounde, Cameroon
B.A (Bachelor of Arts) in Bilingual Studies
2019 Advanced School of Translators and Interpreters (ASTI), University of Buea,
Cameroon
M.A (Master of Arts) in Translation
REFERENCES
Available upon request.
Contact this candidate