Customer Experience associate

Kabir Singh Arora

Surrey, BC V*N *Z*

604-***-**** **************@*****.***

PROFESSIONAL SUMMARY

• Dynamic professional with over 3 years of experience in business analysis.

• Adept at fostering collaboration and leading teams to achieve project objectives

• Proven track record of strategic planning and adept problem-solving abilities

• Exceptional skill in meticulous documentation and impactful training delivery

• Expertise in cultivating strong, enduring relationships that enhance team cohesion and client satisfaction EDUCATION

• University Canada West, Vancouver BC Master of Business Administration July 2024

• Chandigarh University, Mohali, India Bachelor of Technology April 2021 WORK EXPERIENCE

Customer Experience Associate August 2023 - Present Toronto-Dominion Bank, Surrey, Canada

• Skilled in processing various banking transactions, including check cashing, deposits, and providing general product information efficiently and accurately

• Solving Problems to promptly address customer queries and issues, ensuring a satisfactory resolution in each case

• Acted as the face of the bank, promoting TD's mission and services and contributing to business development efforts through excellent customer service

• Engaged in continuous learning to stay updated on new banking products, services, and best practices, demonstrating a commitment to professional growth and development

• Leveraged exceptional interpersonal skills to engage with customers, accurately assess their needs, and deliver customized advice and solutions

Business Analyst April 2021 - December 2022

Edifecs Technologies, Mohali, India

• Conducted business analysis and integrated Edifecs products using C++ to improve system efficiency.

• Collaborated with cross-functional teams to deliver tailored software solutions based on client requirements.

• Led the development of APIs and middleware for seamless system integration.

• Coordinated with internal teams to ensure timely project delivery and client satisfaction.

• Created guidelines and reports to monitor project progress and mitigate risks.

• Managed the installation and configuration of Edifecs products, optimizing performance and compatibility. SKILLS

• English Language Fluency

• JavaScript

• NodeJS

• Outstanding Communication skills

• Sales and Business Development

• Microsoft Office

• Team Collaboration

• Sales Operations and Problem-Solving

• C/C++, JAVA, Python

• Direct Customer Dealing

• Networking, TCP/IP, HTTP, Content Delivery

• Excel modeling, PowerPoint

• Data Analysis

• Stakeholder Management

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