Technical Support Desktop

Dhanapal D

*************@*****.*** 740*******

*/*** *********** **** ******, Maddur, Tiruttani Taluk, Tiruvallur - 631206 linkedin.com/in/dhanapal-d-5b764815b

PROFILE

•To work in a challenging environment provides me ample opportunities and it means professional, personal development and contribute constructively to the organizations.

•I have total Work experience 3 years and Desktop Support Engineer with more than 1 year of experience in providing comprehensive technical support to end users in different organizations. Successful in installing, upgrading and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. PROFESSIONAL EXPERIENCE

Technical Analyst

Textron (Progressive Infotech Private Limited)

07/2023 – present

Bangalore

•Worked with a team of technical support specialists to deliver exceptional desktop support services to customers, ensuring customer satisfaction and problem resolution.

•Resolved system hardware, software, VPN, and network connectivity issues, ensuring timely resolution and user satisfaction.

•Ensured security controls were up to date on all machines, including Antivirus, SCCM Patching, CyberArk Application Control, Bitlocker Encryption, and Virtual Smartcard.

•Provided clear verbal and written communication via desk phone, Outlook, Microsoft Teams, and ticketing systems.

•Windows Operating Systems Installation, Hardware and Software Installation, Troubleshooting and Diagnostics, Technical Support and Repair.

•Logged calls with vendors and resolved hardware issues efficiently.

•Executed hardware installation and provided support for authorized desktop applications, including upgrading, imaging, and troubleshooting Windows Operating Systems (10,11), VPN, and printers.

•Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, email, PC's, Operating Systems, hardware, software, mobile devices, peripherals and office equipment.

•Replaced computer name with machine serial number and configured domain name and then rebooted the system to verify by login into the domain using tech credentials.

•Escalating major issues where appropriate other departments or senior managers.

•Report customer feedback to relevant colleagues to improve future service offerings.

•Provides on-site and remote end-user services, including help desk and technical support services.

Technical Analyst

Sundaram Fasteners (TVS) Private Limited

06/2018 – 05/2020

Padi, Chennai

•Maintain the chemical levels correctly by checking the qualitative and quantitative analysis to produce the good finished material and prevent from corrosion in the process of phosphating and plating.

EDUCATION

M. Sc CHEMISTRY

Loyola College (University Of Madras)

06/2018 – 04/2020

Chennai

B.Sc CHEMISTRY

Loyola College (University Of Madras)

06/2015 – 04/2018

Chennai

CERTIFICATES

Post Graduate Diploma in

Computer Application

Senior Grade Typewriting

Tamil

Computer on Office

Automation

Senior Grade Typewriting

English

SKILLS

Good knowledge on OS imaging Active Directory, Microsoft office 365, Azure and SCCM Remote desktop and Remote assistance.

Desktop support and workstation relocation, User Account management and Team collaboration, Technical support and Customer service

Hardware/Software Troubleshooting & Diagnosis User profiles backup and restore. Configuring of LAN, WAN and VPN Hardware upgrades and repairs System administration Network Maintenance

Help desk and Remote access

Problem solving and Time management

Have good knowledge in Microsoft word, Microsoft Excel and Microsoft Powerpoint. Team Work Skill and Hard Working

Focused and Confident with Positive Attitude

Ability to cope up with different situations

Effective communication skills.

AWARDS

Certificate of Appreciation

Progressive Infotech Private Ltd.

16/04/2024

Recognition for the outstanding dedication and commitment to client experience. DECLARATION

I hereby declare that the above-mentioned details are correct to the best of my knowledge and the concerned authority may take any action in case of my discrepancy, if found. Dhanapal D

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