Dental Assistant Customer Service
Resume:
kelley sejeck
Saint Augustine, FL
**********@*****.***
Work Experience
Office Specialist
Baptist Health Primary Care-Saint Augustine, FL
August 2024 to September 2024
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Responded to email inquiries in a professional manner within established timelines
• Streamlined check-out process by implementing automated billing system resulting in XX% decrease in errors
EFDA pediatric dental assistant
River City Pediatric Dentistry-Jacksonville, FL
January 2022 to May 2024
1. assisting chairside during treatment procedures 2. placing patient on nitrous and staying in the room 3. charting
4. taking notes
5. taking x-rays
6. doing prophyaxis
7. sterilize instruments
8. stocking supplies
9. ordering supplies for back of office
10. sanitize rooms after every patient
11. order oxygen and nitrous when needed
12. educating patients on hygiene
13. scanned documents into patient files
14. checked patient medical history
15. checking for any co pays
Pediatric Dental Assistant
sea side childrens dental-Saint Augustine, FL
March 2021 to April 2022
Scheduling Coordinator
One call-Jacksonville, FL
February 2018 to October 2019
1. answering incoming calls
2. calling patients to get them scheduled
3. calling offices to get patients scheduled
Pediatric Dental Assistant
Larroc Dental-Jacksonville, FL
March 2017 to April 2019
1. cleaned sanitized dental tools and equipment
2. cleaned treatment rooms and restocked supplies
3. maintain health and safety practices
4. took x-rays and followed strict guide lines and had patient wear a lead apron 5. assisting chair side with dentist in all restorative work 6. ordering supplies for the back of office
7. performing prophylaxis on patients
8. educating patients on dental hygiene
9. placing sealants
10. going over post operative care with patients and parents 11. charting
12. note taking
Pediatric Dental Assistant
St. John's Pediatric dental-Saint Augustine, FL
March 2018 to March 2019
Pediatric Dental Assistant
Greenberg Dental & Orthodontics-Jacksonville, FL
February 2014 to December 2015
1. recorded patient medical health update
2. took x-rays and followed strict guide lines and used lead apron 3. performed prophylaxis on patients
4. placed sealants on patients
5. educated patient on dental hygiene
6. placing notes in patient chart
7. prepared room for next patient
8. sterilized instruments
9. sanitized rooms
Education
certification in expanded function dental assistant Fortis college - Orange Park, FL
August 2017 to August 2017
certification in Dental Assisting
dental career academy - Ponte Vedra Beach, FL
July 2016 to July 2016
Bachelor's degree in liberal arts / history
Flagler College - Saint Augustine, FL
August 2009 to December 2011
Skills
• Chairside assisting
• charting and clinical documentation
• Diagnostic radiology
• patient education and counseling
• Infection control
• patient intake prodecure
• prophylaxis
• detail oriented
• ordering supplies
• scanning documents
• added medical history to records
• scheduling
• answering phones
• Dentrix
• Front Desk
• Dental Assisting
• Medical Scheduling
• Infection Control Training
• Anatomy Knowledge
• Medical terminology
• Medical office experience
• EMR systems
• Administrative experience
• Phone etiquette
• Medical receptionist
• Computer skills
• Customer service
• Organizational skills
• Time management
• Office experience
• HIPAA
• Typing
• Clerical experience
• Multi-line phone systems
• Patient care
• Medical billing
• Medical records
• Eaglesoft
• Medical Coding
• Medical office management
• Leadership
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Dental assisting
• Chairside assisting
• Medical office experience
• English
• Calendar management
Certifications and Licenses
EFDA Certification
AED Certification
CPR Certification
Nitrous Oxide Certification
Radiation Health & Safety Certification
Registered Dental Assistant
BLS Certification
Certified Dental Assistant
Registered Dental Assistant
Coronal Polish Certificate
EFDA Certification
Nitrous Oxide Certification
Sealant Certification
ACLS Certification
First Aid Certification
Contact this candidate