Customer Service Assistant Manager
Resume:
Katlyn Russom
San Diego, CA *****
*******@*****.***
Highly experienced Front of House Manager with years of experience managing and ensuring excellent customer service. Expert at team leadership, cost control, and maintaining company standards. Demonstrated exceptional results in improving
efficiency and reducing expenditure.
Work Experience
Assistant Manager/Bar Manager
Lazy Dog Restaurants - San Diego, CA
July 2021 to Present
• Oversee the daily operations of the bar, including inventory management, staff scheduling, and customer service.
• Create and maintain a welcoming and inclusive atmosphere for all customers.
• Hire, Train and supervise bar staff, ensuring they are knowledgeable about products, policies, and procedures.
• Control and maintain the bar's financial records, including cash handling, budgeting, and reporting.
• Record and monitor compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
Manager
Chevy's Fresh Mex - Hanover, MD
July 2017 to March 2020
1. Host Manager responsibilities included maintaining guest in and out of the building, table turn over rates. Operated proper rotations.
2. Worked closely with a new restaurant site to help manage seating, orders and reservations. 3. Ensured efficient restaurant operation, as well as maintain high production, and customer-service standards.
4. Hire, train, promoting
Catering Manager
Famous Dave's - Annapolis, MD
April 2013 to November 2016
• Planed and managed catered events.
• Include consulting with customers to determine their needs.
• Supervising staff that prepares food during an event, as well as serving it when needed.
• Planning food and beverage menus considering clients’ preferences and special requests.
• Determining requirements in ingredients and setting portions
• Working with Vendors, order guides and setting pars to adequately produce profit. Education
Some Collage in Child Development
Anne Arundel Community College - Pasadena, MD
August 2010 to May 2012
High school diploma
Chesapeake High School - Pasadena, MD
September 2007 to May 2010
Skills
• Events Management
• Supervising Experience
• Restaurant Experience
• Budgeting
• Teaching
• Administrative Experience
• Assistant Manager Experience
• Public Relations
• Fundraising
• Leadership
• Event Planning
• Childcare
• Restaurant Management
• Marketing
• Organizational Skills
• Research
• Merchandising
• Office Management
Certifications and Licenses
RBS
November 2023 to Present
Responsible beverage service
Food Handler Certification
March 2023 to March 2025
Contact this candidate