Customer Service Representative

deswill********@Destinee gmail.com Dallas, Williams TX, 75216, US +1-214-***-****

WORK HISTORY

Customer service representative at

**/**** - **/**** (3 years)

Customer Service Representative (Sales and Related) at 12/2016 - 12/2019 (3 years)

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Make sure to ensure great customer service by reaching my goals for speed, accuracy and a great customer service experience Customer Service Advisor (Sales and Related) at

12/2019 - (0 months)

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Provide great customer support

Answer all inbound calls relating to customer’s account Processing payments, payment arrangements and bill break down Submitting disputes for unauthorized transactions, duplicate transactions, transactions made in error

Processing payment inquiries, duplicate payments, payments made in error EDUCATION

Texans Can Academy

Graduated 2010

High School in General Studies

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