Active Directory Be A

Stephen Neal

SKILLS:

Active Directory

Documentation

Office 365

Veeam Backup solutions

Nagios

CCNA Certified

VMWare and Hyper-V Management

Wireless Access Point administration

PowerShell scripting

Excellent communication

Server administration

Lan Troubleshooting

Cisco Router/Switch administration

Palo Alto Firewall administration

EXPERIENCE:

Proterra Inc. – Greer, SC 02/2018 to 07/2024

IT Engineer I

Managed Office 365, providing new users with licenses and current users access to Office 365 applications.

Performed installation, configuration and maintenance of wireless infrastructure. Utilizing Cisco 9800 series WLC’s.

Prepared detailed network specifications, diagrams, charts and equipment configurations.

Deployed 50 Cisco Catalyst 9124 WiFi access points within the warehouse.

Configured and deployed 20 Cisco Catalyst 3850 and 9300 access layer switches.

Configured and deployed 8 Cisco Catalyst 9500 L3 switches.

Created Standard Operating Procedures for our company and clients.

Trained new members of IT team regarding procedures, ticketing, and troubleshooting.

Performed preventative maintenance of client servers and workstations regularly.

Communicated with vendors to resolve network outages and periods of reduced performance.

Troubleshoot and resolve LAN network performance, connectivity and optimization of wireless networks.

Managed the Veeam clients to ensure backups were running.

Maintained network hardware and purchased/RMA’d hardware as needed.

Windstream Communications – Greenville, SC 07/2015 to 03/2018

Network Analyst

Managed outages by assigning NOC business units critical tickets related to the equipment affected.

Provided status updates of outages in accordance with Service Level Agreements.

Conducted root cause analysis and post mortem of all resolved outages to be communicated to the customer.

Managed the outage queue to ensure that the handoff to the next analyst was according to business practices.

Dispatched field service technicians to location of devices that could not be repaired remotely.

Created documentation of the resolution and to publish documentation to the knowledge base for future reference.

Allcare Medical - Greenville, SC 05/2017 to 12/2017

Systems Administrator

Responsible for application support for 75 users.

Monitored trouble ticket queue for field technicians.

Provided desktop support for users in the office and remote support for the branch office.

Managed Software inventory and licensing.

Upgraded hardware/software for users’ equipment at the end of the life cycle.

Managed Active Directory in the creation of new users, password issues and the creation of computer accounts added to the domain.

Maintained the replacement, updates and patching of onsite servers.

ITT Technical Institute - Greenville, SC 07/2015 to 09/2016

Adjunct Professor

Instructed IP Networking, a class dealing with Cisco switches and routers.

Instructed Introduction to Programming.

Instructed Database concepts.

Instructed Information Technology for Healthcare Professionals.

EDUCATION:

Bluefield State University - Bluefield, WV

B.S. Regents Bachelor of Arts 2009

Central Piedmont Community College - Charlotte, NC

A.A.S Information systems security 2007

Central Piedmont Community College - Charlotte, NC

A.A.S Information Systems – Network Administration 2006

CERTIFICATION:

CCNA 2023

Comp TIA A+ 2006

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