Customer Service Data Entry

TIANNA M. HART 985-***-**** *********@*****.*** **52 Oak Tree Drive, Laplace, La 70068

PROFESSIONAL SUMMARY

I am a reliable and hard-working, very punctual employee that can work in any fast- pace work environment. A few of my greatest assets are dedication, communication skills and fast learner. I believe being a team worker as well as a team supporter is an absolute must, which I am. I am ready and willing to help your business grow and succeed.

SKILLS

Customer Service Schedule Management Written Communication

Time Management Customer Relations Computer Data Entry

EXPERIENCE

Ochsner Health System

October 16,2023- July,03,2024

Patient Access Representative/ Patient Access Call Center

Trained through the Epic System, handling numerous inbound calls/ as well as outbound calls. Assist patients with scheduling, rescheduling patient’s appointments, access patient’s medical chart, verify medical Insurance, Send messages to providers.

Riverlands Insurance Services

June 20,2022- October 13,2023

Customer Service Representative /Personal Lines- New Business Processor/ Receptionist

Answer multiple phone lines for several departments, handle all new business information, filing, verify customers Insurance through their mortgage companies, process insurance payments from customers over the phone & walk-in customers as well, data entry and other duties as needed.

Robert Half Temporary Agency

Treasures of Life Funeral Services (Administrative Assistant)

March 21, 2022-May 25, 2022 (Express employment Temp Services)

Assisting in planning the events of Funerals, escorting guests to view facility, contact person for customers to finalize arrangements, assisting with casket selection. Planning for cremations, verifying valid insurance, data entry, assisting funeral director when needed, etc.

Personal Assistant to the Warden / Deputy / Customer Service St. John Sherriff Office, Laplace, La. July 2011 to October 5, 2021

Overseen offender’s complete duties in and around the office.

Maintained order among inmates with structured control and effective dispute resolution skills.

Payroll for road deputies, review files and data entry

Order and Inventory office supplies

Help coordinate Special Projects and office functions.

Customer service, up to and including answering telephones.

Meet with families of outgoing inmates.

Associate Customer Service Representative Big Lot, Incorporated March 2009 to June 2011

Processed refunds, exchanges and company credits for customers facing issues.

Protected customer and company information with strict use of established security/procedures

Investigated and resolved customer concerns related to order inquiries and delivery tracking.

Educated customers on promotions and sales.

Assisted customers by listening closely, finding solutions to problems, and making recommendations product knowledge.

EDUCATION

Louisiana Technical College, Sorrento, Louisiana, 2009 - Degree N/A Studied Business Management classes – English, Accounting, Economics & etc.

East St John High School, Reserve, Louisiana – High School Diploma, Graduate 2009 General Studies:

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