It Support Technical

A n a l y s t

S H I V A C H I L U E V R U

O B J E C T I V E

Dedicated IT professional with 2 years of experience in SCCM and L1/L2 support roles, seeking to leverage technical expertise and problem-solving skills in a challenging IT support position..

WORK E X P E R I E N C E

HCL Technologies, Bengaluru, karnataka, Oct 2022 – Present ANALYST

Managed and administered Microsoft System Center Configuration Manager (SCCM) to deploy software, updates, and patches.

Provided L1 and L2 support to end-users, resolving technical issues related to hardware, software, and network connectivity.

Collaborated with senior IT staff to escalate and resolve complex issues. Provided first-level technical support to employees, addressing and resolving technical issues via phone, email, and remote access.

Assisted with the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.

Documented and tracked all support requests using a ticketing system, ensuring timely resolution and user satisfaction.

Supported the deployment of new hardware and software, including imaging and configuring devices for new hires.

Performed basic network troubleshooting and supported network connectivity issues. C E R T I F I C A T I O N S

Microsoft Certified: Azure Fundamentals

E M A I L : s h i v a c h i l u e v r u 2 0 0 0 @ g m a i l . c o m L i n k e d I n : h t t p s : / / w w w . l i n k e d i n . c o m / i n / c h i l u v e r u - s h i v a - 6 1 2 3 9 2 2 0 b

Phone number: 709-***-****

E D U C A T I O N

Graduation

B.TECH ( Electronics and Communication

Engineering)

Vaagdevi college of engineering, Warangal.

80% in 2022

S K I L L S

Technical Skills

SCCM: Software deployment, patch

management, system monitoring.

Operating Systems: Windows 10,

Windows Server 2016/2019.

Networking: Basic troubleshooting,

TCP/IP, DNS, DHCP.

Hardware: Installation, configuration,

maintenance of desktops, laptops, and

peripherals.

Software: Microsoft Office Suite, remote

support tools, ticketing systems (e.g.,

ServiceNow, Jira).

Other Tools: Active Directory, Group

Policy, VPN configuration.

Diploma

Government Polytechnic Warangal

Warangal with

88.90% in 2019

CLASS X

KIWI HIGH SCHOOL

Warangal With

95% in 2016

soft skills

Strong problem-solving abilities.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a

team.

Strong organizational and time management skills.

Adaptability and willingness to learn new

technologies.

Contact this candidate