Support Engineer Application

www.resumekraft.com

Akash Varadharajan

APPLICATION SUPPORT ENGINEER

***********@*****.***

988-***-****

Chennai

https://www.linkedin.com/in/akash v

4297571a2

SUMMARY Dedicated application support professional with 2 years of experience, adept at troubleshooting, resolving technical issues, and ensuring seamless software functionality. Proven expertise in providing timely and effective support to end users, coupled with strong analytical and communication skills. Committed to optimizing system performance and enhancing user experience through proactive problem solving. SKILLS SQL

Linux

Oracle Database

Sanovi

Service Now

ControlM

Microsoft SQL Server (2008, 2010, 2014 and 2016) Management Studio Putty

Unix

Arcon

Toad

Epsilon

Batch Script

EXPERIENCE Application Support Engineer

NSEIT Limited Feb 2022 Present

Trading application(Clearing,Settlements and Collateral's) and engine start up for end user for trading.

Changing production trading data as per the Business requirement. Troubleshoot issues/bug for user queries and provide RCA. Follow up the issues both system, database and OS level. Providing continuous support during market hours.

Perform user and file system management tasks using UNIX environment. Assist with system configuration and change management initiatives. Performing EOD BOD activities for day end and preparing next day trading.. Creation/modification of database objects using database tools. Understanding of enterprise scheduling/job controls, file systems and mainframe utility services.

Performing ITIL concepts like change management, problem management and incident management.

Planning and coordinate for monthly mock/drill/deployment for the upgrade and existing servers for trading and ensure

application availability within recovery time.

Work independently and with senior IT staff to interpret client requirements into technical specifications in accordance with approved standards and procedures. Process maintains in the servers and performing necessary action both System and Database level.

BCP (Business Continuity Plan) disaster recovery.

Monitoring all the scheduled jobs through Epsilon tool and ContolM tool. Performing Infra changes using sanovi tool in both OS level and database, when SEBI order to perform Mock in BCP.

www.resumekraft.com

EDUCATION Bachelor of Engineering in Electronic and Communication Engineering (ECE) Jul 2015 Apr 2019

H.S.C Computer Science with Mathematics

Velammal Matric.Hr.Sec.School Apr 2015

ACHIEVEMENTS

HOBBIES Cricket

Volleyball

Badminton

Carom

PERSONAL

SKILLS

Time management

Multitasking

Service Orientated

Prioritizing

DECLERATION I declare hereby, that the information furnished by above is true to the best of my knowledge and belief.

Place:Chennai Yours Faithfully,

Date: ( AkashVaradharajan)

Velammal Institute of Technology

Automated NCSSINTLV3 application DR switch over.

Automated NCSSINTLV4 application DR switch over.

Automated SFMS application DR switch over.

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