Data Entry Customer Service

Tamara Caldwell

Chicago, IL *****

******.**********@*****.***

+1-317-***-****

Work Experience

Independent Contractor, Crowd Sourcing-Fort, Mumbai, Maharashtra September 2014 to Present

• Execute diverse micro-tasks including data entry, transcription, image annotation, and content moderation

• Achieve consistent quality with a task approval rate of over 98%.

• Verifying the accuracy of data entered by cross-referencing with source documents or other data sets Member and Provider Service Representative

Centene-Fort

April 2023 to June 2024

• Assisted Medicaid members and healthcare providers with benefit inquiries, eligibility, and claims.

• Coordinated care with internal departments for seamless service delivery.

• Maintained accurate records for member and healthcare provider interactions

• Stayed updated on policy changes for accurate guidance

• Ensured strict compliance with HIPAA regulations for handling patient data.

• Fostered positive relationships between members, providers, and the organization. Customer Service Associate

Continuum Global Solutions-Fort, Mumbai, Maharashtra October 2020 to April 2021

• Processed and tracked customer orders, returns, and exchanges with precision.

• Utilized empathy, active listening, and effective communication to provide tailored solutions.

• Managed billing inquiries, payments, and payment plans according to company policies.

• Addressed 50+ daily inbound calls, emails, and live chats, resolving issues promptly. Business Assistant

Caldwell Painting-Fort, Mumbai, Maharashtra

May 2007 to October 2018

• Provided personal assistance: Scheduled appointments, managed calendars, and coordinated meetings

• Liaised between clients and painting crew.

• Prepared reports and presentations for client meetings.

• Supported administrative tasks including invoicing and payroll. Education

Ivy Tech Community College of Indiana

January 2010 to December 2010

Skills

• Accuracy

• Active Listening

• Auto Delivery

• Calendaring

• Claims

• Communication Skills

• Compliance

• Customer Service

• Data Entry

• Database

• Desktop Support

• Detail Oriented

• Help Desk Support

• HIPAA

• Inbound Calls

• Information Technology

• Inventory Control

• Invoicing

• Managing Crews

• Medicaid

• Microsoft Outlook

• Painting

• Process Improvement

• Procurement

• Project Planning

• Quality Assurance

• Scheduling

• SharePoint

• Shipping and Receiving

• Troubleshooting

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