Customer Support Product Designer

Victor Martinez

Product Designer

1-619-***-**** vmuxd.com ************@*****.***

Summary Passionate and dedicated UX/UI Designer with a background in customer support and technical troubleshooting. Leveraging strong communication skills, problem-solving abilities, and technical expertise to design user-centered solutions. Seeking to transition into a UX/UI role to create impactful and user-friendly designs. Skills UX/UI Design

-Prototyping

-Wireframing

-Interface Design

-User Research

Software

-Figma

-Adobe XD

-Adobe Photoshop

-Adobe Illustrator

-MS Office Suite

-MS VS Code

-CRM Systems

Professional

Communication: Excellent verbal and written

communication skills.

Problem-Solving: Strong research capabilities,

Ability to troubleshoot issues effectively and

provide efficient solutions.

Adaptability: Ability to adapt to new

technologies and processes quickly.

Empathy: Strong ability to empathize with

customers and understand their needs and

concerns

Experience Mergen

Product Design Intern

July 2024 - Current, San Francisco, CA (Remote)

- Assist in the design and development of product concepts, prototypes, and final designs.

- Created wireframes, mockups, and interactive prototypes using various design tools

- Learned and applied best practices in design principles, user-centered design, and accessibility standards..

Tandem Diabetes Care

Lead, Customer Success Advocate

April 2022 -July 2023, San Diego, CA

- Responded to and documented escalated customer technical inquiries via phone, chat, and email.

- Acted as subject matter expert on technical matters. Tandem Diabetes Care

Customer Technical Support Specialist I / II

September 2019 -April 2022, San Diego, CA

- Responded to inbound calls and online web contact for technical support.

- Provided individualized responses to customer inquiries using sound judgment to obtain solutions.

Education UCSD Extension

Professional Certification UX/UI Design, Awarded June 2024, San Diego, CA San Diego, CA San Diego State University

B.A. Psychology, Awarded May 2019, San Diego, CA

Grossmont College

A.A.T. Psychology, Awarded December 2013, San Diego, CA Relevant

Coursework

Front-End Web Development: Introduction to HTML, Responsive Design & User Experience UX/UI Design: Principles of UX Design, UX I, UX II, User Interface Design, Responsive Design & User Experience

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