Customer Service Support Services
Resume:
Pamela Thomas
Brunswick, GA *****
******.******@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Residential Advisor
Adams and Associates-Brunswick, GA
May 2024 to September 2024
• Provided guidance and support to residential students, ensuring a safe and inclusive living environment
• Addressed resident concerns promptly and effectively, resolving conflicts in a fair and diplomatic manner
• Collaborated with campus resources to connect residents with academic support services, counseling services, or other necessary resources
• Maintained accurate records of incidents, disciplinary actions, maintenance requests, room assignments, etc
• Served as a liaison between residents and university administration regarding housing-related matters Driver
Manpower-Brunswick, GA
January 2024 to February 2024
Drive luxury cars from one site to another site…
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Maintained a clean driving record with zero accidents or traffic violations
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
Assistant Manager
Zaxby's-Brunswick, GA
August 2023 to December 2023
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Certified Nursing Assistant
GRACEMORE NURSING HOME-Brunswick, GA
August 2022 to July 2023
• Collect specimens, such as urine, feces, or sputum.
• Record height or weight of patients.
• Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
• Supply, collect, or empty bedpans.
• Turn or reposition bedridden patients.
Driver
Pizza Hut-Brunswick, GA
March 2019 to December 2022
Answer phone and deliver packages to the correct address in timely manner based on customer’s order Activities Assistant/CNA
Marshes Edge Retirement Community-Saint Simons, GA July 2021 to November 2022
collaborate with other activity coordinators to schedule, plan and produce events for the residents of the institution for which they work.
• Turning or moving patients.
• Gathering medical supplies.
• Bathing patients.
• Grooming patients by brushing their hair, teeth, shaving them, etc.
• Feeding patients and documenting their food and liquid intake.
• Checking vital signs such as blood pressure and heart rate.
• Answering patient calls.
Passing and documentation of medication pass
Housekeeper
Bo&jv-Brunswick, GA
April 2022 to July 2022
Maintaining a clean environment which includes sweeping, mopping and making beds Cahier/Customer Service
pump and go-Brunswick, GA
December 2018 to July 2019
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions Mental Health Technician
ST. SIMONS BY THE SEA-Brunswick, GA
May 2018 to October 2018
• Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
• Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
• Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
• Develop or teach strategies to promote client wellness and independence. Certified Nursing Assistant
SOUTHEAST GEORGIA HEALTH SYSTEM-Brunswick, GA
September 2017 to April 2018
• Change bed linens or make beds.
• Feed patients or assist patients to eat or drink.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
house leader
Healthcare Staffing, Incorporated-Brunswick, GA
July 2016 to September 2017
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Driver
Randstad-Brunswick, GA
March 2016 to May 2016
• Maintained a clean driving record with zero accidents or traffic violations
• Efficiently planned routes to optimize delivery times and minimize fuel consumption
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Housekeeper
Gracemore Nursing and Rehab-Brunswick, GA
March 2015 to November 2015
Clean and sanitize patients rooms
make beds
sweep and mop floors
take out trash
Cashier/Deli Clerk
Winn Dixie-Brunswick, GA
February 2009 to January 2011
1 Customer service
2 Ring up customer in orderly manner
3 fulfill customer orders and wishes
Education
ASN
Concorde University - Jacksonville, FL
February 2020
High School Diploma
Glynn Academy - Brunswick, GA
May 2009
Skills
• Cna Certified
• Home Health
• CNA
• Certified Nursing Assistant
• Medication Administration
• Vital Signs
• Caregiving
• Nursing
• Laundry
• Patient Care
• Security
• Conflict management
• Nursing
• Bartending
• Cash register
• Customer service
• Driving
• Meal Preparation
• Home Care
• Cooking
• Senior care
• Care plans
• Dementia care
• Communication skills
• Hotel experience
• Time management
• Custodial experience
• Janitorial experience
Certifications and Licenses
Driver's License
Certified Nursing Assistant (CNA)
CPR
Bartender/mixologist
March 2022 to Present
Able to serve and make drinks to the customers wants and needs TWIC Card
March 2022 to March 2027
Bartender License
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