Administrative Assistant Customer Service

NEKIA A. MACKLIN

Oxon Hill, MD *****

301-***-****/Email: ***********@*****.***

OBJECTIVE: Seeking a challenging position as an Administrative Assistant position that will permit me to utilize my organizational, communication and other administrative office skills, and aid in my overall professional developments.

EMPLOYMENT EXPERIENCE:

George Washington Medical Facility Associates (MFA)

Washington, D.C. July 2021 – December 2023

Administrative Assistant for Internal Medicine

Division of General Internal Medicine Department for the providers and patients to organize, report, and provide medical services.

Answered a high volume of telephone inquires to provide accurate customer service to patients

Scheduled future appointments for patients to been seen by their physician

Collated and distributes mail to the appropriate providers

Created and maintains filing systems, both electronic and physical for future reference for patients

Handled Electronic Medical Records (EMR) and faxes for each patient using EPIC software

Contributed to team effort by accomplishing related results as needed

Verified and records ICD-10 and CPT-4 codes for billing & payments

Assisted with the non-clinical portion of the operation of the administrative duties

Assisted with submitting prescriptions to pharmacies/providers for patients to receive medications

Industrial Medicine Associates Group September 2013-March 2020

Washington, D.C.

Front Office Receptionist/ Report Processor/Office Supervisor

Multi-Professional Medical Practice contracted by government agencies to carry out clinical work including: Neuropsychiatric and Medical evaluations for Social Security Disability Services, Vocational Rehabilitation Administration Services of DC Government for Adults and Adolescents, Completion of Urinalysis for government agencies, courts, and employment agencies.

Implemented customer service skills when greeting and working with patients, Physicians, Psychologists, Neuropsychologists, and Speech & Language Pathologists in a culturally diverse setting. This includes handling all requests in an efficient and courteous manner and attending to patients’ needs effectively and efficiently

Edited and processed reports for each Doctor’s completion of evaluations for the patients

Operated an office of 7 employees, 7 Psychologists, 1 Medical Doctor, and 1 Speech and Language Pathologist, and 1 Nurse Practitioner in a safe and effective manner

Organized monthly calendars for employees and approved PTO for staff

Maintained office services by organizing office operations and procedures; reviewing and approving supply requisitions; assigning and monitoring clerical functions

Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

Completed operational requirements by scheduling and assigning employees; following up on work results.

Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

District of Columbia Water & Sewer Authority November 2011-July 2013

Washington, D.C.

Administrative Assistant, Office of the General Counsel

Legal Office working on various areas of law to include, employment, personal injury, property damage, contracts, environmental, administrative, bankruptcy, and Freedom of Information Act.

Assisted the General Counsel, attorneys, and staff with preparing & processing all legal documents (summons, subpoenas, complaints, appeals, motions, and pretrial agreements)

Maintained OGC attorneys’ calendars, planned & scheduled conferences, teleconferences, dispositions, and travel; recorded & monitored court appearance dates, pleadings, & filing requirements

Examined incoming transactions such as cash receipts, petty cash reimbursements, & monthly phone bills to be submitted and approved by the General Counsel

EDUCATION:

American Intercontinental University August 2019 – May 2022

Major: Healthcare Management

Long Island University, Brooklyn, NY September 1993- May 1997

Major: Early Childhood Psychology

CERTIFICATIONS:

HIPAA

EPIC Software

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