Senior Network Communications Specialist

SECURITY CLEARANCE

• Secret (Current)

PROFESSIONAL SUMMARY

• Detail-oriented U.S. Army Veteran leveraging 9+ years of proven experience in Customer Service and Task Management. Possess a comprehensive background in following procedures and guidelines to ensure consistent quality; trend analysis and tracking risk mitigation; conflict resolution; contingency planning; and workplace safety

TECHNICAL SUMMARY AND CERTIFICATIONS

•Intermediate knowledge of network connectivity, protocols, network security, network types such as installing hardware including wireless routers, fiber optics, Cat5

•CompTIA Security+ Certification (August 2023)

•Excellent skills in installing, maintaining and integrating network devices

•Working knowledge of TCP/IP networking

•An enthusiastic team player and self-starter who is extremely disciplined

•Vast educational techniques and training methods for diverse delivery of classroom instruction using IT, Clinical and Network related software applications

•High written and oral communication skills in dealing with end users, clients, and employees

PROFESSIONAL EXPERIENCE

536th Signal Company January 2024 – Present

Senior Network Communications Systems Specialist Kaiserslautern, DE

Supervised, installed, operated and performed limited field level maintenance on commercial and tactical fiber, cabling and wiring, IP based high speed electronic nodal systems, integrated network control centers, network management facilities

Performed network management functions in support of maintaining, troubleshooting, and reengineering of associated network assets in support of operational requirements

Installed, operated, performed strapping/re-strapping, Preventive Maintenance Checks and Services (PMCS), and field level maintenance on COMSEC devices

Manage onsite desktop hardware, including troubleshooting software issues and printer hardware management

Provide smart hands support for the server and network teams

Support conference rooms and assist with asset lifecycle management

Supervised, installed, operated and performed limited field level maintenance on associated multiplexing and subscriber interface equipment, multichannel line of site systems and associated relays, tropospheric scatter communications systems, tactical terrestrial satellite communication systems, anti-jam reliable tactical terminals, communications security (COMSEC) devices, and associated equipment

Assist with computer deployments for unit customers

Perform standard processes or operations such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets

Document and distribute information, including updating assets and following unit-specific processes

Maintain effective e-mail communications and create/maintain basic documents/records such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, and inventory/maintenance/service records

Recognize problems with supported processes/operations and resolve them using pre-established and documented solutions

Report any problems that fall outside the scope of established procedures to the appropriate individuals – Maintain equipment, supplies, and data supporting processes or operations, including scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers

Apply technical knowledge to support processes or operations, such as understanding basic printer operations and performing troubleshooting

446th Transportation Battalion (MC) February 2022 – December 2023

Signal Systems Support Specialist Kaiserslautern, DE

•Maintained all means of Communication for Unit Commanders to ensure they stayed informed, tracked, and directed movement throughout their units

•Performed signal support and technical assistance for computer systems and local area networks

•Maintained accountability and controlled military computers, government cell phones and military grade communication devices valued at $140K+

•Enforced proper measures of security for personnel using government equipment such as government issued cell phones and computers

•Planned and trained 100+ personnel on proper security techniques while using military communication devices and created evaluations for supervisors

•Communicated with Supervisors on the statuses of user accounts to ensure users remained compliant within Department of Defense protocols

•Managed user accounts utilizing the Army Training and Certification Tracking System

•Implemented steps to take when users disregard Acceptable Use Policies or don’t follow security protocols

•Secured means of communication using specific equipment to install secured lines

•Lead teams during Field Operations to properly set up means of Communication using Radios, Cryptographic devices, and Tactical Computers

•Assisted in IT Support for customers in maintain, processing, and troubleshooting military computer systems and operations

•Operated and maintained multiple different communication systems, including TACSAT, JCR, and CPOF

•Installed, transported, and maintained all tactical communication assets, as well as drew, maintain accountability, issued and controlled destruction of those assets

446th Transportation Battalion (MC) November 2022 – December 2023

Telecommunications Control Officer Zagan, Poland

•Issued and maintained accountability of all Command cell phones and MiFi devices, which included determining the priority of new cell phone requests IAW the command guidelines on cell phone authorizations as well as annual verifications of the continued requirement(s)

•Performed inventories and maintained a database of all cell phones and associated equipment

•Developed the local operating procedures and policies related to Cell Phone management, which are consistent with the numerous DOD, Army, USAASC, PEC C3T regulations, technical guides and manuals pertaining to telephone equipment/systems.

•Performed property management functions to issue, turn in, and dispose of cell phone equipment

•Provided comprehensive customer service support principles and methods to the organization; Used the ticketing portals Remedy and NetPlus to change passwords and telephone display settings; and support the overall telephone security needs of the PM Mission Command

•Performed the duties of the Defense Information System Agency (DISA) Server Admin, which includes being appointed as a Purebred Agent for Mobility On-Boarding Request Fulfillment Enterprise User System (M.O.R.F.E.O.U.S.) accounts

•Provisioned and personalized devices and enabled DoD personnel to use DoD PKI credentials on mobile devices

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