Business Analyst Microsoft Office
Resume:
Marcella Mitchell
**********@*****.***
SKILL SET
Over 12 years’ experience in Analyst roles. My skill set includes:
SharePoint 2010/2013/365 Functional Admin
OBIEE (Reporting)
Microsoft Excel/Access (metrics reporting)
Microsoft PowerPoint (training documents)
AGILE/Six Sigma/ITIL methodologies
Project Coordination
Knowledge Management
Business Process documentation
PROFESSIONAL EXPERIENCE
Cox Communications
Business Senior Analyst
[September, 2021] – [Present]
Achievements
Created and managed training SharePoint site designed to host training opportunities, role playlist and training knowledge for Service Assurance teams.
Generated team roadmaps and training related content for leadership
Facilitate/Coordinate application deployment team communications and meetings (Project Lifecycle)
Partnered with cross organizational teams to create and facilitate knowledge workshops for Construction planners in Hampton Roads.
Responsibilities:
Create training decks and job aids that document company wide processes, metrics and business requirements.
SharePoint Admin for Employee Readiness Team. Create and maintain SharePoint sites and make sure documents are compliant with company standards.
Partners with NOC and other Transactional Leadership to understand training needs and coordinate training efforts of Technicians .
Generate training metrics and make recommendations for future training content to Service Assurance Leadership.
Cox Communications
Business Analyst II
[October, 2015] – [September, 2021]
Achievements
Migrated 6 team SharePoint sites from 2010 to 365. Managed data and content transfer and ensured all sites were operational.
Lead on cross – team projects to improve the employee and customer experience.
Chair the planning committee that gives monthly presentations to the organization to share company information and promote team morale.
Facilitate/Coordinate application deployment team communications and meetings (Project Lifecycle)
Responsibilities:
Create training decks and job aids that document company wide processes, metrics and business requirements.
SharePoint Admin for Change Management. Create and maintain SharePoint sites and make sure documents are compliant with company standards.
Standardizing processes for Boundary Partners. This includes training the team on the new process and documenting the new process.
Managing local market maintenance change requests. This includes Q/A, making sure tickets are compliant and resolving any conflicting work between groups.
Reporting and analysis of market change activity to technical teams’ leadership.
Cox Business
Technical Operations Analyst (Contractor)
[April, 2014] – [October 2015]
Achievements
Created new SharePoint sites to aid in the launch of new business applications (tracking UAT issues/resolutions, Q&A, and Methods/Procedures/Workflows).
Managed support desk to ensure support for new application deployment.
Responsibilities:
Create training decks and job aids that document company wide processes, metrics and business requirements.
Lead a resolution team that troubleshoots new company applications (TOMS).
Administer access rights and permissions for departmental SharePoint sites.
Analysis and reporting of application performance in the markets to management teams.
Coordinate helpdesk resources to make sure there is coverage on the phones.
AT&T
Business Analyst (Contractor)
[June, 2008] – [Sept, 2013]
Achievements
Instrumental in the migration of SharePoint sites and data from 2007 to 2010 platforms and created the backup/recovery process for my group.
Created new processes, communication methodologies, training, and sales advisories for AT&T’s largest complex customers.
Trained a multi-national project team of more than a dozen members on practical uses of SharePoint 2007/2010 and transferring Excel spreadsheets to SharePoint content types to be used companywide by over one thousand Sales and Non Sales employee s.
Created, maintained and granted permissions for 10 parent sites and 20 sub sites for global projects and stakeholders.
Coordinated global internal training schedules for multiple projects each year, and produced monthly, quarterly and annual metrics reports in both PowerPoint and SharePoint.
Responsibilities:
Created training decks and job aids that documented company processes, metrics and policies (Heavy PowerPoint and Excel).
SharePoint Admin for several Product Houses within the company. I trained the Product Managers on how to enter and manage their data once the initial site is built based on requirements set by the Product Mangers. My SharePoint work also includes creating sites and webparts to manage documents, data and job aids for the Sales teams.
Administer access rights and permissions for over 20 SharePoint sites.
EDUCATION
University of North Carolina at Asheville, Asheville, NC
Bachelor of Science Business Administration
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