Customer Service Data Entry

Job Seeker

Jacksonville, FL

Professional Summary

Experienced and hardworking Cashier with 15+ years of experience in processing sales transactions, handling payments, and resolving customer complaints. Skilled in maintaining pricing transparency and ensuring customer satisfaction through effective communication and assistance.

Career Goals: Is to learn absolutely everything that I can to become a better employee. I want to be able to tackle any challenge that comes my way with professionalism and accuracy. I want to try new things and expand my horizons. I know I reside in Florida. However, I want to live and work in Des Moines. Please give me a chance.

Work Experience

Cashier/Stocker

Navy Exchange Service Command/Fleet Uniform Store - Mayport, FL

January 2003 to Present

Have 31 years of Customer Service experience

Have worked at all 3 NEX locations: The Main Exchange, the Gas Station and now at the Fleet Uniform Store.

Have completed Premier Customer Service Training

Have also completed DOD Cyber Awareness, Active Shooter, PPI, Sexual Harassment.

Responsible for processing sale transactions by receiving payments through cash, credit/debit, checks and automatic debits from customers.

Greeted customers and offered assistance that led customers to be satisfied with their shopping experience

Welcomed customers warmly by providing assistance resulting in consistently high levels of customer satisfaction of 80%

Resolve customer complaints on a weekly basis regarding sales promotions and pricing discrepancies on select products

Addressed customer complaints regarding sales promotions and pricing discrepancies on select products by resolving issues on weekly basis and maintaining positive customer relationships of 70%

Issued receipts, refunds, credits and change due to customers accurately with 100% efficiency

Accurately marked prices on shelves and items that were missing or lost that improved transparency with customers

I get the pleasure of meeting people from all over the globe. I am constantly learning new cultures and languages.

Job experience with Pass and ID for the Navy.

Issued decals, paper passes, adhering to strict rules set by the Navy, data entry experience

I delivered food for Domino's and Pizza Hut for about 5 years

Education

High School Diploma

Duncan U. Fletcher High School - Neptune Beach, FL

Skills:

Customer Service, Communication Skills, Problem solving, Patience, Multi-task, Time Management, Product Knowledge, Conflict Resolution, Adaptability, Empathy, Customer Satisfaction

• Cashiering

• Cash Handling

• Food Service

• Food Preparation

• Grocery store

• Load & unload

• Computer skills

• Customer service

• Driving

• Cash register

• Retail sales

• Cash handling

• Phone etiquette

• Retail math

• Organizational skills

• Communication skills

• Sales

• Delivery driver experience

• POS

Contact this candidate