Customer Service Representative

Sherley Marceau

**** *********** ****** ***** *********, MN 55423

612-***-**** - **************@*****.***

Professional Summary

Experienced Customer Service Representative with a track record of effectively resolving problems and ensuring exceptional customer satisfaction. Possesses strong communication abilities, meticulous attention to detail, and a collaborative team mindset. Enthusiastic about contributing significantly to the attainment of success within a company.

Skills

Communication

Stress management

Organizational skills

Administrative skills

Persuasion skills

Problem-solving

MS Office

Self-motivation

Multitasking

Time management skills

Work History

Currently

Customer Service Representative Bilingual

Van Wagenen Financial Services– Eden Prairie, MN

Talk to customers, agents, and clients by phone and web to answer insurance-related questions regarding the customer’s account.

Assist customers with problem resolution to ensure all insurance requirements are met and verify and enter the correct information into the computer using company guidelines

07/2015 to 06/2019

Information Officer

Pan American Development Foundation (PADF) – Port-Au-Prince, Haiti

Gathered information and entered details into computer tracking spreadsheets, documents, and databases.

Maintained web pages, intranet, and social media accounts

Provide General administrative support

01/2014 to 06/2015

Customer service

Enterprise JB Vital S.A, Haïti – Port-Au-Prince, Haiti

Answering phone calls, providing information to callers

Mail Correspondence in French/English

Invoice monitoring and Shipment Tracking

07/2013 to 12/2014

Call Center Agent

DIGICEL S.A, – Port-Au-Prince, Haiti

Managing incoming calls and customer service inquiries

Inform customers about products and services offered by the company

Identifying and assessing customers’ needs to achieve satisfaction

Education

2013

Certificates: Business Administration

Northcentral Technical College, USA - Wausau, WI

Certifications

Marketing

Entrepreneurship

Business Practical

Service Learning

Contact this candidate