Customer Service Representative

CORTINA WILLIAMS

Jacksonville, FL ***** +1-904-***-**** *****************@*****.***

SUMMARY

Highly Experienced 20+years of Professional Customer service. High Energy Sales Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Customer Service

Collections

Data Entry

Customer Research

Team-Oriented

Outbound Calling

EXPERIENCE

09/2022 - Current Collections Representative

Waypoint Analytical Jacksonville, FL

Contacted customers to discuss and resolve past due accounts. Negotiated repayment terms with customers in accordance with company policy.

Advised on payment options and set up payment plans with customers. 03/2020 - 08/2022 Customer Service Representative

United Airlines Jacksonville, FL

Responsible for Checking Customers in Rebooking flights, securing Firearms, doing pet check-ins, issuing bag tags and boarding pass Greeted customers and provided them with assistance during check-in process.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Provided ticketing services to passengers according to airline guidelines. 04/2013 - 01/2020 Reservationist

MV Transportation Jacksonville, FL

Responsible for Handling Complaints and Concerns in a Timely Manner, Summited Accidental Reports to Supervisor on Duty

Ensured accuracy of all customer information entered into the system. Assisted customers in making reservations over the phone and online. Updated reservation records, availability, rates and other data into computer system.

Willing to relocate: Anywhere

EDUCATION

06/1998 High School Diploma

Andrew Jackson High School Jacksonville, FL

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