Customer Service Data Entry
Resume:
Kayleigh Edwards
************@*****.***
DALLAS, TX.
SKILLS & ABILITIES
5+ years of customer service
Effective written and verbal communication skills
Type 45 WPM
Expert with Microsoft Word
Personal Banker 02/2023-current
Manage customers' bank accounts; open, close, and oversee transactions.
Resolve issues with banking services and products.
Refer clients to inhouse financial experts as needed.
Ability to adhere to corporate policies and cash handling procedures.
Data Entry Specialist 07/2022-02/2023
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Scanned documents and saved in a database to keep records of essential organisational information.
Resolution Specialist 06/2020-07/2022
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Trained staff on operating procedures and company services.
Doctor's Hospital Patient Access 04/2018-06/2020
Coordinated communication between patients, family members, medical staff, administrative
staff. or regulatory agencies
Explained policies, procedures, or services to patients using medical or administrative
knowledge al while achieving the 5 steps of AIDET
Collected accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner
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