Customer Service Warehouse Supervisor
Resume:
Rudelya Truesdale
Charlotte, NC *****
****************@*****.***
Iam seeking an career opportunity compatible with my skills and knowledge to grow within the company
Authorized to work in the US for any employer
Work Experience
Warehouse Supervisor/Manager
FedEx Ground - Charlotte, NC
January 2021 to Present
Oversee package handlers to
ensure they are practicing safety,
while adhering to business
operational needs.
Patient Service Representative
AmerisourceBergen - Charlotte, NC
December 2018 to April 2019
Customer service inbound and outbound calling assist clients with submitting application for financial medication assistance. Input data into database. Verify client benefits. Process application. Reach out to client with application status.
Licensed Insurance Agent
UnitedHealth Group - Charlotte, NC
July 2016 to November 2016
Manager
KFC - Charlotte, NC
September 2007 to October 2016
Responsible for opening and closing the restaurant. Made sure employees followed all safety guidelines. Ensuring that the product was consistent and fresh. Followed a system for precise readiness for inspections.
Education
Bachelor's in BUSINESS MANAGEMENT
Strayer University - Charlotte, NC
September 2017 to Present
COSMETOLOGY
EMPIRE HAIR DESIGN SCHOOL
2014
HIGH SCHOOL DIPLOMA in Business
CENTRAL PIEDMONT HIGH SCHOOL
May 2012
Skills
• Microsoft office, data entry, typing, problem solving, customer service, financial management,management, sales, claim processing, cash handling, scheduling, marketing, inventory, call handling, insurance benefits, applications, payment processing, account analysis, banking, online navigation, strong communication skills (10+ years)
• Kenexa BrassRing
• Microsoft Word (10+ years)
• PeopleSoft (10+ years)
• Journal Entries
• Profit & Loss
• Financial Report Writing
• Restaurant Management (10+ years)
• Account Reconciliation
• Pricing
• Management (10+ years)
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Microsoft Office (10+ years)
• Office experience (10+ years)
• Spanish
• IVR (10+ years)
• English
• Time management (10+ years)
• Warehouse experience (10+ years)
• Warehouse Supervisor Experience (1 year)
• Accounts Payable
• Tax Experience
• General Ledger Reconciliation
• Forecasting
• Bank Reconciliation (7 years)
• Communication skills
• Computer literacy
• Telemarketing
• Computer skills
Certifications and Licenses
Cosmetology
Licensed Insurance Agent
Life & Health Insurance License
Food Handler Certification
Additional Information
SKILLS & ABILITIES
MANAGEMENT
• Dedicated Customer Service Manager with 10+ years of experience. My duties consist of recruiting training and supervising 25+ customer service representatives and bankers. The environment in which I create is enjoyed by customers and appreciated by employees. I'm efficient with emailing, scheduling, problem solving, cash handling, training, interviewing, shift flexibility, inventory counting, and quality assurance.
SALES
• When pitching a sale, I deliver the product or service in the most comfortable way possible for the customer, while positively gaining profit for the company. I aways set a personal goal higher than the company goal for guaranteeing that I meet metrics. LEADERSHIP
• I am very responsible and play a role in guiding our team to success each and every day. I follow up with each person individually, and directly provide motivation to help build character. I'm responsible for setting goals and expectations for our team and following up to make sure they are being met in a timely manner.
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