Security Officer Customer Service

JULIAN BRITO 305-***-****

Security Officer *****.*********@*****.***

SKILLS

Motivated Security Officer possessing years of strong work ethic, with experience in self-defense

[martial arts and boxing] Excellent business skills Contributing to the production, goals, and objectives of the business Ability to exercise independent judgment and decision-making abilities while upholding high standards of business Maintain excellent written and verbal communication skills Positive attitude, proactive and think-ahead attitude Developing excellent working relationships Adaptable to frequent priority changes and the ability to change gears quickly Experienced in multitasking, providing quality customer service and customer support Dependability Excellent computer skills, skilled with phone systems and monitoring security cameras Ability to handle entry and exit protocols within facilities Golf cart driving experience

Knowledgeable and trustworthy at handling money Flexible with availability EXPERIENCE

SMI SECURITY/Security Officer August 2023 - PRESENT

• NEW CASTLE LAKE APARTMENTS/Security Officer

Miami, Florida

Maintaining a safe and secure environment for all residents and visitors in the community Ensure the safety and security of residents and visitors Patrolling areas Guardhouse responsibilities Keeping mindful eye on cameras Being cognitive and aware of suspicious activity Making reports

Driving company vehicle Surveillance Other duties as assigned Patrolling parking lots and frequent radio reports

CASINO MIAMI/Security Officer November 2022 – August 2023

Maintaining a safe and secure environment for all patrons, employees and company assets Ensure the safety and security of employees and customers Assisting in transporting money and chips Controlling access to restricted areas Reacting to patron and employee incidents and accidents Monitoring patron and employee passage in and out of casino Responsible for checking for and reporting safety hazards May answer incoming calls to the facility and direct calls or answer patron questions Other duties as assigned Maintain interpersonal working relationship among all personnel Patrolling parking lots and frequent radio reports Driving company vehicle

MAVERICK SECURITY/Security Officer April 2022 – November 2022

Patrolling areas such as condo, boatyards, etc. Guardhouse responsibilities Keeping mindful eye on cameras Being cognitive and aware of suspicious activity Making reports Driving company vehicle Surveillance

HOMELAND PATROL CORPORATION/Security Officer June 2021 – March 2022 Dade and Broward County

• KOMODO RESTAURANT/Security Officer November 2021 – January 2022 Miami, Florida

Checked Identification at the front door Helped clear out the front premises of the club's entry after hours Guided the attendees to the proper area of the establishment to where they belonged Gained experience in Nightlife Security positions for the first time Gained significant experience in learning how to defuse a verbal or physical altercation in an unbiased manner Secured and safeguarded the facility Maintain overall safety of guests and vendors Provided preventive measures to ultimately avoid any unwanted occurrence.

• CHRYSLER JEEP FORD/Crew Member February 2021 – June 2021 Pompano Beach, Florida

Perform routine oil changes Change oil filters Changing or replacing tires Checking tire pressure

STN CUSTOMS /Crew Member May 2020 – February 2021

Oakland Park, Florida

Greet customers and guests Handle busy phone lines Maintain cleanliness of work areas Deliveries for staff Inform customers of regular deals or daily specials Up-sell products Operates cash registers and follows established cash handling procedures Process credit card payments Ensures that merchandise is restocked and placed in their respective areas Receive inventory and move products to designated areas Ensures assigned store tasks are completed in a timely manner on assigned shift Follows company policies and loss prevention procedures Maintains a safe working environment including PPE (Personal Protective Equipment) Maintains store appearance and merchandising standards as directed Assists customers locate merchandise

Communicates with managers regarding customer concerns Actively engaged in developing more effective customer service skills Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations LANGUAGES

Bilingual: Spanish - Read/Write/Speak

EDUCATION

D Class Security License

General Education Diploma

2017 MIAMI LAKES TECHNICAL EDUCATION, Miami Lakes, Florida

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