Data Entry Service Representative

Darry J. Gilbert

602-***-**** *****.*****@*****.***

PROFESSIONAL SUMMARY:

Energetic Customer Service Representative with 14+ years of experience in assisting customers over the counter for classified advertisement and sales. Proficient in transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.

SKILLS:

Critical Thinking

Data Entry

Salesforce

Advertisement/ Marketing

Written and Verbal Communication

Building Customer Loyalty

Positive Attitude

Time Management

Compliant Resolution

Interpersonal Skills

EDUCATION:

•East High School, Phoenix, AZ

oHigh School Diploma, June 1975

•Arizona State University, Tempe, AZ

oCompleted Two Years of Undergraduate Degree, May 1981

Major: Social Work

Minor: Fine Arts/Theatre

VOCATIONAL TRAINING:

•Maricopa Tech, Phoenix, AZ

oData Entry Training, December 1976

•Phoenix Opportunities Industrialization Center (O.I.C)

oBank Teller Training, April 1977

PROFESSIONAL EXPEREINCE:

Transamerica Title Insurance —Phoenix, AZ

DATA ENTRY SUPERVISOR 1977 – 1980

•Inputted court judgments and tax liens into computer for transfer to microfiche

•Communicated organizational needs, oversaw employees' performances, provided guidance, and support

Phoenix Newspapers Inc

Arizona Republic/PHX Gazette —Phoenix, AZ

CUSTOMER SERVICE REPRESENTATIVE 1981– 1991

•Sold classified advertisement over the counter and over the phone

•Marketed the newspaper through the promotional robot

CLASSIFIED ADVERTISING SALES EXECUTIVE 1991 – 1994

•Maintained my own advertising accounts

•Serviced daily and weekly for contractual advertisers

Safehaven Children’s Service—Phoenix, AZ

COUNSELOR 1995 – 2000

•Maintained group homes and shelter centers for court appointed youth through the Department of Economic Security

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