Medical Assistant Certified
Resume:
Ciera Combs
Indianapolis, IN
*************@*****.***
Detail oriented and certified medical assistant with successful and versatile healthcare experience. I’m personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Willing to relocate: Anywhere
Work Experience
Customer Support
Delta Faucet Company-Indianapolis, IN
February 2024 to Present
Helping customer with their faucets by sending out parts that needs to be replaced. We had over 80 calls a day we also used saleforce To look up different parts and also send orders. Pharmacy Driver
Roadie
January 2021 to Present
Picking up medication dropping them off to nursing homes or people homes Customer Service Representative
WebMD-Indianapolis, IN
May 2023 to January 2024
Helping clients with their rewards. We basically used sales forces to look up customers account and also let them know their status on what’s going on with their accounts. Certified Medical Assistant
Maxim Healthcare Group-Indianapolis, IN
September 2020 to May 2023
• Direct patients to exam rooms, fielded questions, and prepared for physical examinations.
• Assist with routine checks and diagnostic testing by collecting and processing specimens.
• Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatments.
• Promote office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Collaborate with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
• Working with Medicare B and D billing
Team Lead
Skyhop Global, Indianapolis-Indianapolis, IN
January 2022 to October 2022
● Monitored team quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
● Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
● Developed quality employees within the driving industry to take over leadership positions.
● Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
● Resolved a diverse range of technical issues across multiple systems and applications for self and agents across various time zones.
Inbound Call Center Representative
Adecco-Indianapolis IN
May 2021 to September 2022
● Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
● Managed customer expectations by clarifying needs, identifying options and recommending services and resolutions.
● Navigate through computer systems to review information and respond appropriately to callers.
● Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
● Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis. Inbound Call Center Representative
IndyGo-Indianapolis
March 2018 to May 2021
● Handled high volume of inbound calls per shift to offer callers product and service information and generated quotes.
● Opened new accounts and documented personal, demographic, and payment information in the system.
● Explained product prices and packages as well as answered questions and addressed the concerns of customers.
● Implemented upselling techniques to increase revenue and move products.
● Documented customer interactions and transactions, maintaining accurate records of dealing. Certified Medical Assistant
ICU Pain Solutions-Indianapolis IN
March 2019 to April 2019
● Performed clerical duties, such as word processing, data entry, answering the phones and filing.
● Secured patient information and maintained patient confidence by completing and safeguarding medical records.
● Obtained patients medical history, medication information, symptoms and allergies.
● Called and faxed pharmacies to submit prescriptions and refills.
● Taught patients about medications, procedures, and care plan instructions.
● Completed clinical procedures and gathered patient data for interpretation by physician. Education
B.S in Criminal Justice
University of Phoenix - Indianapolis, IN, US
December 2026
Certification
Brightwood Community College - Indianapolis, IN, US May 2018
High School Diploma
Arlington High School - Indianapolis, IN, US
June 2012
Skills
• Computer (Basic): MS Office (Outlook,Teams, Word, Excel, PowerPoint,), Google Drive (Sheets, Docs, PowerPoint)
Written and Verbal Communication
Medical Terminology Knowledge
Interpersonal Communication
Patient Management
HIPPA Compliant
Medical Records Management
Analytical and Critical Thinking
Documentation Expertise
Conflict Resolution
• Cash register
• Customer service
• Basic math
• Phone etiquette
• Computer skills
• Retail math
• Customer relationship management
• Windows
• Typing
• Call center
• Data entry
• Microsoft Outlook
• English
• Calendar management
• Schedule management
• Office management
• Delivery driver experience
• Driving
• GPS
• Leadership
• Analysis skills
• Documentation review
• Vital signs
• ICD coding
• EMR systems
• Communication skills
• Medical records
• Phlebotomy
• Medical terminology
• HIPAA
• ICD-10
• Front desk
• Clerical experience
• Specimen collection / processing
• Outbound calling
• Organization design
• Research
• Blood sampling
• Office experience
• Filing
• Recruiting
• Microsoft Office
• Time management
• Medicare (3 years)
• Medical Billing
• Insurance Verification
Certifications and Licenses
Certified Medical Assistant
Bartender License
February 2024 to February 2027
Driver's License
CPR Certification
Certified Home Health Aide
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