Customer Service Manager

Location:

Posted:

June 23, 2011

E-mail ******@*****.***

Jeff Keller

Objective- Customer Relations Coordinator

Education

Cal State University, Fullerton (August 13, 2010)

Bachelor of Science, Health Science

Internship

Intern, Newport Beach Back Bay Science Center, (January 2010- May 2010)

Department of Fish and Game

• Completed tasks given by supervisor- water quality test, transferred marine life, cleaned environmentally protected areas, etc.

• Organized and ran a booth for our organization at pro environmental festivals

• Trained and lead up to 5 interns

Work experience

Server & Bartender, Fish Market Restaurant, Lonestar Restaurant (2006- Present)

• Take guests orders and make sure everything they receive is just how they like it

• Work to up sell the products generating more income for the company and my self

• Work as a team with the other employees to make sure all goals are met

Football/Baseball Coach, Northwood High school (2006- 2008)

• Taught strength and conditioning to players

• Taught the players the importance taking accountability for each persons actions while working together as a team

• Help market sports programs to community to help bring in donations

• Coordinate players on where and when to be, what to wear and what to know

Manager, Northwood Pizza (2005-2006)

• Managed employees to make sure they were productive, responsible for the positive experience of the guests

• Opened and closed store, controlled finances, order and track products, create marketing strategies

Applicable Skills

• Computer skills proficient in (MS word, MS excel, MS power point, SPSS, internet)

• Superior customer service

• Ability to make guests requests happen no matter what

• Experience coordinating people in a professional environment

• Experience managing teams in sports and the business industry

• Quality Self Management helps me meet deadlines and goals

• Service industry experience has given me excellent sales skills

• Professional verbal and written communication skills with strong business presentation ability

• I am a quick thinker who loves to put all my effort into things I am passionate about

• Attention to detail improves the quality of all my work