Customer Service Nursing Assistant

Joshua Stfort

646-***-**** *************@*****.***

EDUCATION

Baruch College, CUNY, New York, NY Expected May 2025 Bachelor’s in Marketing

Relevant Coursework: Public Speaking, Psychology I, Intro to Philosophy, Sociology, Economics I CERTIFICATIONS

CNA Certification June 2022

PROFESSIONAL EXPERIENCE

Certified Nursing Assistant – Woodcrest Pro Med Staffing June 2022 – Present

• Manage and maintain confidential patient records and sensitive documentation, ensuring compliance with privacy regulations and organizational policies

• Coordinate scheduling of patient appointments and follow-ups, collaborating with healthcare providers to assess patient needs and streamline care process

• Serve as the primary point of contact for new and returning patients, delivering exceptional customer service and ensuring a positive and efficient experience throughout their interactions with the facility Cashier & Stocker – Rite Aid: Brooklyn, NY April 2021 – June 2022

• Addressed and resolved customer issues with professionalism, ensuring customer concerns were managed effectively and efficiently

• Enhanced customer satisfaction and loyalty by providing excellent service and addressing needs promptly

• Maintained clear and effective communication with managers and supervisors regarding inventory levels, customer feedback, and operational concerns

Retail Sales Associate – Primark: Brooklyn, NY June 2021 – April 2022

• Resolved customer inquiries and issues with a positive and professional approach, contributing to high levels of customer satisfaction

• Improved customer retention and loyalty by offering a superior shopping experience, including personalized service and attention to detail

• Communicated effectively with management and team members to support store operations, address customer feedback, and resolve any issues that arose VOLUNTEER EXPERIENCE

• Woodcrest Nursing Home Facility June 2022 – May 2024 SKILLS

Technical Skills: Proficient in Microsoft Word, PowerPoint, Outlook, Excel, Google Suite Language: Fluent in Haitian Creole

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