Customer Service Part-Time

Han (Susan) Cao

***********@*****.*** 469-***-**** Carrollton, TX

My name is Han Cao, I would like to share my preferred name for professional correspondence: Susan. I am an 18-year-old college student currently balancing part-time work with my studies. I have experience in childcare, coaching kids under 14, and customer service. I'm a fast learner, tech-savvy, and adapt easily to new situations. Known for being friendly, caring, and goal-oriented, I am disciplined and always eager to take on new experiences to grow both personally and professionally.

WORK EXPERIENCE

Movement Gyms Sept. 2023 - Present

Gateway Member & Camp Counselor Plano, Texas 75093

●Youth Coaching: Developed and implemented engaging rock climbing programs for children during summer and holiday camps, fostering teamwork and confidence.

●Safety Management: Ensured a safe climbing environment by adhering to all safety protocols and supervising participants effectively.

●Event Coordination: Planned and executed birthday parties and special events, creating a fun and memorable experience for participants and families.

●Customer Service: Provided excellent customer support, addressing inquiries and ensuring satisfaction during events and camps.

●Facility Maintenance: Responsible for cleaning and organizing climbing areas post-events, maintaining a hygienic and welcoming environment.

●Team Collaboration: Worked closely with fellow staff members to enhance program offerings and improve overall camp experiences.

●Skill Development: Assisted in teaching climbing techniques and safety skills, promoting physical fitness and personal growth among campers.

Birdcall May 2023 - Sept. 2023

Front of House

Carrollton, Texas 75007

●Customer Service: Delivered exceptional service by interacting with guests, ensuring a positive dining experience, and addressing any inquiries or concerns.

●Food Service: Efficiently served food items, including chicken sandwiches and sides, adhering to health and safety standards.

●Drive-Thru Operations: Managed drive-thru service, taking orders accurately and ensuring timely delivery of food to customers.

●Opening and Closing Duties: Responsible for opening and closing the restaurant, including cash handling and preparing the workspace for daily operations.

●Sanitation and Cleaning: Maintained cleanliness throughout the restaurant, including restrooms, dining areas, and food preparation zones, to uphold hygiene standards.

●Team Collaboration: Worked collaboratively with team members to ensure smooth operations during peak hours and special events.

●Sales Support: Assisted in promoting menu items and upselling, contributing to increased sales and customer satisfaction.

AMC Theatres May 2022 - Dec. 2022

Crew Member

Highland Village, Texas 75077

●Operational Support: Managed opening and closing procedures, ensuring a smooth transition between shifts and maintaining operational standards.

●Guest Interaction: Provided friendly and efficient customer service by greeting guests, answering questions, and addressing concerns to enhance their experience.

●Concession Stand Duties: Prepared and served popcorn and hot foods, maintaining high standards of quality and cleanliness while maximizing efficiency during peak hours.

●Ticket Sales: Processed ticket sales accurately, using point-of-sale systems to manage transactions and provide excellent service.

●Theater Maintenance: Conducted thorough cleaning of theaters post-show, ensuring a tidy environment for guests and adhering to health and safety protocols.

●Facility Upkeep: Responsible for cleaning bathrooms and common areas, taking out trash, and maintaining a welcoming atmosphere throughout the theater.

●Team Collaboration: Worked effectively with team members to ensure seamless operations, particularly during busy times and special events.

EDUCATION

The Einstein School May, 2024

High School Diploma

4011 West Plano Parkway, Plano, Texas 75093

GPA: 3.4/4.0

Collin County Community College District May, 2026

Associate Degree

2800 East Spring Creek, Plano, Texas 75074

GPA: Not Available

Degree: Undecided

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